topic Re: Difficulty to access to my account in Get Support

Difficulty to access to my account

Shahriarghorban — Tue, 30 Aug 2022 23:02:24 GMT

I can't access my account, I can't buy a plan or check my data

Re: Difficulty to access to my account

esjliv — Tue, 30 Aug 2022 23:05:46 GMT

@Shahriarghorban - you need to activate a never before used public mobile sim card to be able to 'buy a plan'.

Activate here: https://publicmobile.ca/en/on/portal/activation

But then you said "check my data", so this leads me to think you already have an activated sim card and a chosen plan, is that right?

Try clearing your browser's cache, or try a different browser or device.

But best and easiest way, I find, is opening a tab in incognito mode then log in this way.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If you never created a My Account before, then you can submit a ticket here to: Create or forgot My Account email or password link

Note - If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Re: Difficulty to access to my account

Outdoorsman — Tue, 30 Aug 2022 23:07:08 GMT

@Shahriarghorban hi did you try clearing your cache and cookies? you can also try another browser in private or incognito mode reboot your device and try to login again

Re: Difficulty to access to my account

Timer — Tue, 30 Aug 2022 23:09:02 GMT

@Shahriarghorban

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Difficulty to access to my account

Shahriarghorban — Tue, 30 Aug 2022 23:23:30 GMT

I don't remember my email.

Re: Difficulty to access to my account

BKNS27 — Wed, 31 Aug 2022 01:20:02 GMT

@Shahriarghorban

If you can’t remember your email address on your account. You can conduct a search there will be a Welcome to PM on the email used.

If that fails, you will need to contact a CS_Agent to help you access your account through SIMon Chatbot or private messaging.

Re: Difficulty to access to my account

Timer — Wed, 31 Aug 2022 07:36:15 GMT

@Shahriarghorban wrote:
I don't remember my email.

@Shahriarghorban

open ticket directly > https://bit.ly/3QVWGEu

or contact support team by private message CS_Agent to change email and set new password.

also change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,