topic Re: Available data in Get Support

Available data

Bobo7268 — Tue, 30 Aug 2022 22:26:34 GMT

Why has my allowable data been reduced from 2.5 to 2?

Re: Available data

hTideGnow — Tue, 30 Aug 2022 22:28:52 GMT

HI @Bobo7268 you meant speed?

Try to reboot your phone or reseat your sim card.

Try to use the data in another area and see any difference

Try 3G Only and see if you get better speed

Re: Available data

Timer — Tue, 30 Aug 2022 22:29:54 GMT

@Bobo7268

because you use it data. what plan you have. and can you provide a screenshot and block person info.

Re: Available data

esjliv — Tue, 30 Aug 2022 22:37:16 GMT

@Bobo7268 - where are you seeing this?

Re: Available data

treefrog — Wed, 31 Aug 2022 13:41:58 GMT

@Bobo7268

Clear your browser and login to your account using private mode. Go to the plan and add-ons page in your account and scroll down to the bottom where it says promotional data. Do you see it there?

That's if the extra 500mb of data is promotional. That's where I found my promotional data.