topic Re: Roaming in Get Support

Roaming

pramod — Tue, 30 Aug 2022 22:05:06 GMT

I bought US roaming on August 19th and drove through NewYork, Pennsylvania, North Carolina, Verginia, West Verginia, Tennessee, Georgia and South Carolina. I didn’t get cellular and data reception anywhere except momentarily couple of times. I am really disappointed and would want refund of money paid. I also advise others to be aware.How do I claim refund.

Re: Roaming

computergeek541 — Tue, 30 Aug 2022 22:06:35 GMT

@pramod wrote:
I bought US roaming on August 19th and drove through NewYork, Pennsylvania, North Carolina, Verginia, West Verginia, Tennessee, Georgia and South Carolina. I didn’t get cellular and data reception anywhere except momentarily couple of times. I am really disappointed and would want refund of money paid. I also advise others to be aware.How do I claim refund.

Public Mobile can't guarantee the service provided by another network. For consideration for a refund, you'll need to open a ticket to a customer support agent by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Roaming

RossN — Tue, 30 Aug 2022 22:07:55 GMT

@pramod

hi you can ask a cs agent for a refund or credit ,

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Roaming

softech — Tue, 30 Aug 2022 22:08:11 GMT

@pramod did you try to manually connect to AT&T or T-Mobile? if you are only looking for Data connection, a manual connection should work if Automatic fails. But if you have voice roaming, then you can only connect to T-Mobile for its 2G network

But I think you are back in Canada already. No worry, PM is fair and usually will provide refund or partial refund if the roaming service did not work. just open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Roaming

Timer — Tue, 30 Aug 2022 22:19:54 GMT

@pramod

contact PM support team by private message CS_Agent to remove it thoce Add-ons from your account and them will be credit to your account money back by credit you will see that amount at Available Fund, for next cycle will be taken from there automatically..and how much the remaining of your balance will be taken from your credit card..

Re: Roaming

CGO — Wed, 31 Aug 2022 00:12:11 GMT

PM talk roaming isn't good in US because of poor coverage under T-mobile 2G network. You may get local sim or use voip.

Re: Roaming

pramod — Wed, 07 Sep 2022 13:49:57 GMT

After going back and forth, I did get a refund through the CSAgent. Thank you all for your comments and help.