topic Re: Cannot send/receive pictures on Samsung Galaxy A12 in Get Support

Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 16:50:08 GMT

I cannot open pictures sent to me nor send out pictures. I get the MMS message which has a download box with file size but does not open. ERROR:NETWORK ERROR OCCURED pops up. I have tried many APN settings variations based on info I have but no go. Switched to Public Mobile a week ago. I did not have data at all in the beginning but have since got that going. At wits end now.

edited by computergeek541: miscategorized/not a question about the Community website

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 15:37:02 GMT

Did you turn on data before tapping the item?

Can you provide an image of your APN settings.

Re: Cannot send/receive pictures on Samsung Galaxy A12

hairbag1 — Tue, 30 Aug 2022 15:40:52 GMT

Here's a bit of reading for your morning...

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 15:56:54 GMT

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 15:59:50 GMT

For APN type, put in -> default,mms,supl <- no spaces. Save, go in and out of airplane mode, test.

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 16:15:20 GMT

Thx for advice but no change.

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 16:19:23 GMT

Ok, try

MMS Proxy = mmscproxy.mobility.ca

MMS port = 8799

Save, airplane mode on/off, turn on data 🙂 , test.

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 16:23:15 GMT

Again no change. Grrrrr.

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 16:26:29 GMT

You had earlier said you couldn't send. Can you try sending an MMS and see what happens. Also try a new inbound as a test. Maybe there's something wrong with the one you're trying to get.

Adding - as always, mobile data on.

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 16:45:15 GMT

When I try to send pic it just keeps spinning and right now waiting on receiving a new photo. I have tried opening different pics from different contacts I already had. My mobile data is always on and I keep resetting it just in case. Going to try sim card in another phone which I will have available very shortly.

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 16:51:44 GMT

How about another image of your APN settings. And you're still able to browse pages on the internet (not on wifi)?

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 17:47:19 GMT

I put my sim in my old phone and it worked perfect immediately with no apn setting changes needed. Wonder what that is telling me?

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 17:50:58 GMT

Then can you match the APN settings from the old phone? (Or did you before?) I would see no reason why the A12 would not do MMS. But stranger things happen.

Re: Cannot send/receive pictures on Samsung Galaxy A12

hTideGnow — Tue, 30 Aug 2022 17:53:05 GMT

HI @Bmack, when things work perfectly, the APN settings can come down from the network automatically.

But sometimes, we need to give a "kick" by using Reset Network settings, then the APN settings will come down

In other cases, people need to manually change some settings there . Some even needs to start a new APN and enter all the entries. 🙂

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 18:35:18 GMT

I tried inputting same settings from old phone that sim worked in and lost data completely so rest to original settings. I still get message that "NETWORK ERROR OCCURED" when I try to download pictures sent to me. It seems the same regardless of tried changes in VPN settings. Must be port 80 though. My morning is shot so going to try again this evening.

Re: Cannot send/receive pictures on Samsung Galaxy A12

hTideGnow — Tue, 30 Aug 2022 18:43:27 GMT

Hi @Bmack there should be no VPN settings, unless it was a typo and you meant APN

are these couple lines like this? (port 8700 and not 80)

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799

Re: Cannot send/receive pictures on Samsung Galaxy A12

Bmack — Tue, 30 Aug 2022 21:31:41 GMT

My current settings. Tried port 8799 and had no internet at all. Tried Name -public mobile and public mobile 2 and no difference. Tried various MMS Proxy suggested and no difference.

Re: Cannot send/receive pictures on Samsung Galaxy A12

softech — Tue, 30 Aug 2022 21:43:32 GMT

@Bmack your main problem is APN Type, it is currently blank, please update:

APN Type: default,supl,mms

I would change the following too:

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799

and this is the full list for your reference:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Cannot send/receive pictures on Samsung Galaxy A12

dust2dust — Tue, 30 Aug 2022 21:54:22 GMT

@softech- He had tried that earlier. No change.

Re: Cannot send/receive pictures on Samsung Galaxy A12

softech — Tue, 30 Aug 2022 21:59:47 GMT

@dust2dust but he changed it back to blank..um.

I guess it is time to open a ticket with PM support? that have been been some mms (or sms? I forgot) issues lately and they all need to have PM Support involved to get it resovled.