topic Re: upcoming renewal Sept 02 in Get Support

upcoming renewal Sept 02

jagrd — Tue, 30 Aug 2022 21:33:13 GMT

I thought I was pre-authorized already. I am confused please help me

Re: upcoming renewal Sept 02

Timer — Tue, 30 Aug 2022 21:32:58 GMT

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

to check it go to payment,,, manage payment method and update card information and save payment.

if you getting SMS text just ignore if you are on auto payment.

Re: upcoming renewal Sept 02

computergeek541 — Tue, 30 Aug 2022 21:33:00 GMT

@jagrd wrote:
I thought I was pre-authorized already. I am confused please help me

What is your question? Since your plan is set to renew on September 2, that will occur on that day. Are you confused becaue of the text message that Public Mobile sent you? Public Mobile sends a reminder about payment even if you're on pre-authorized payments.

Re: upcoming renewal Sept 02

RossN — Tue, 30 Aug 2022 21:34:26 GMT

@jagrd go into your self serve go to quick links you can see if it is set up there

Re: upcoming renewal Sept 02

Yummy — Tue, 30 Aug 2022 21:35:33 GMT

What is your question???

Everybody gets SMS few days before renewal remanding of renewal date and not to worry if you are on autopay? Why do you worry? Is this your first renewal with autopay?

Re: upcoming renewal Sept 02

BKNS27 — Tue, 30 Aug 2022 22:01:24 GMT

@jagrd

Remember that PM is on 30 days cycle and not a monthly cycle so it changes every month.

Re: upcoming renewal Sept 02

esjliv — Tue, 30 Aug 2022 22:08:31 GMT

@Timer wrote:
@jagrd
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
To Login Page
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
to check it go to payment,,, manage payment method and update card information and save payment.

if you getting SMS text just ignore if you are on auto payment.

I can see your last statement being helpful (if I am understanding the OP's question), but what does the above in red help with @Timer , or what were you thinking was happening that this would resolve, just really curious on this one?

Re: upcoming renewal Sept 02

hTideGnow — Tue, 30 Aug 2022 22:18:15 GMT

HI @esjliv It's a template and can't change, work almost like a signature, just that it is on the top to avoid being classified as a signature. LoL

Re: upcoming renewal Sept 02

Timer — Tue, 30 Aug 2022 22:13:53 GMT

@esjliv

to check it credit card #, as well for Enabled & Disabled.

Re: upcoming renewal Sept 02

esjliv — Tue, 30 Aug 2022 22:19:50 GMT

@Timer wrote:
@esjliv
to check it credit card #, as well for Enabled & Disabled.

@Timer alright, so that may make sense why the 2nd last statement is there..

"to check it go to payment,,, manage payment method and update card information and save payment."

Otherwise, all above it, seems unnecessary and possibly confusing.

Re: upcoming renewal Sept 02

Timer — Tue, 30 Aug 2022 22:23:36 GMT

@esjliv

why seems unnecessary and it's possibly and not confusing. be smart.
because the OP, get the answer for ( if you getting SMS text just ignore if you are on auto payment.).

Re: upcoming renewal Sept 02

marcial0804 — Fri, 23 Sep 2022 18:18:16 GMT

i tried to log in and have been sent 3 verification numbers but it always takes me back to log in page or time expired

Re: upcoming renewal Sept 02

dabr — Fri, 23 Sep 2022 18:21:35 GMT

@marcial0804 Try again after clearing cache/cookies and using incognito/private mode or another browser.