topic Re: Sim in Get Support

Sim

Blazingleopard — Tue, 30 Aug 2022 21:17:12 GMT

I recently ordered a new sim card online. I activated it but it isn't working on my phone

Re: Sim

Timer — Tue, 30 Aug 2022 21:20:15 GMT

@Blazingleopard

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page

check out the right number of new SIM card in your account.

and Check the Status of Your Device.

Re: Sim

Outdoorsman — Tue, 30 Aug 2022 21:20:41 GMT

@Blazingleopard hi do you have any message on your phone is it unlocked?

Re: Sim

Yummy — Tue, 30 Aug 2022 21:21:12 GMT

Did you open self-serving account?

If yes, what foes it say? Is it Active?

Did you get welcome message from PM after opening account?

Does anything work at all? SMS/call/internet?

Can you try your SIM in another phone?

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:21:29 GMT

Yes it is

Re: Sim

Anonymous — Tue, 30 Aug 2022 21:21:36 GMT

@Blazingleopard - What is the problem you are seeing?

Re: Sim

Timer — Tue, 30 Aug 2022 21:22:28 GMT

@Blazingleopard

if you activated new line the contact PM support team by private message CS_Agent to check it.

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:23:31 GMT

Nothing is working and I tried it in another phone

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:24:13 GMT

Sim card is unregistered

Re: Sim

Outdoorsman — Tue, 30 Aug 2022 21:24:50 GMT

@Blazingleopardtake out sim reseat it reboot phone dial *611 to see if it works

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:43:01 GMT

I didn't

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:43:40 GMT

I mean it didn't work

Re: Sim

Blazingleopard — Tue, 30 Aug 2022 21:46:05 GMT

But I activated it online

Re: Sim

softech — Tue, 30 Aug 2022 21:46:09 GMT

@Blazingleopard you are new PM customer and not replacing old sim card with new sim card, right?

It could be just a sim card provisioning issue. Would be an easy fix for PM support, you just need to open a ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim

BKNS27 — Tue, 30 Aug 2022 22:05:36 GMT

@Blazingleopard

Did you pick a new number or ported your old number over to PM?

There are extra steps depending on which number.

Re: Sim

esjliv — Tue, 30 Aug 2022 23:02:33 GMT

@Blazingleopard Were you successfully charged for the SIM card activation and choice of plan?

As @Yummy also asked, is your account status Active? Log into your My Account to check the status.

Re: Sim

computergeek541 — Wed, 31 Aug 2022 01:20:29 GMT

@BKNS27 wrote:
@Blazingleopard
Did you pick a new number or ported your old number over to PM?
There are extra steps depending on which number.

As the service isn't working, whether the customer has a new number or asked for a number to be ported in wouldn't make a difference.

Re: Sim

CGO — Wed, 31 Aug 2022 00:23:02 GMT

Contact cs or send ticket. You can also borrow another active sim from friend and try it on your phone, or go to nearby PM dealer/store for help.

Re: Sim

computergeek541 — Wed, 31 Aug 2022 01:20:14 GMT

@CGO wrote:
Contact cs or send ticket. You can also borrow another active sim from friend and try it on your phone, or go to nearby PM dealer/store for help.

Please do not advise customers to go to a store for assistance with the service. Since Telus purchased Public Mobile, retail locations have never been equiped to provide assistance to existing customers in any form (other than for identification confirmation/account ownership proof issues). In additional, there are no longer any Public Mobile stores or dealers.