topic Re: Reactivating plan in Get Support

Reactivating plan

rez — Tue, 04 Jan 2022 19:42:43 GMT

I have my plan set to auto renew however which should have been yesterday however it didn't auto renew and I can't submit a payment. Worst part is I lost all services today because of the no payment issue.

Can someone please help me

Re: Reactivating plan

Kalla_A — Sun, 29 May 2016 16:43:15 GMT

Hello @rez,

I apologize for this issue you are currently facing! I will assist you in reactivating your service.

Could you send me your account information by private message please?

Thank you 🙂

Kalla

Re: Reactivating plan

rez — Sun, 29 May 2016 16:47:12 GMT

I've private messaged you my information.

Thanks

Re: Reactivating plan

Kalla_A — Sun, 29 May 2016 16:52:41 GMT

Thank you @rez,

I will look into this right away 🙂

Cheers,

Kalla

Re: Reactivating plan

srlawren — Sun, 29 May 2016 20:52:29 GMT

@Kalla_A were you able to resolve this for @rez? If one of you could give us a brief update when you can, that would be great.

Re: Reactivating plan

Kalla_A — Sun, 29 May 2016 20:58:45 GMT

Hey @srlawren,

Yes @rez's issue has been fixed. I am just waiting for his confirmation that his service has resumed.

Thanks for checking in 🙂

Cheers,

Kalla