topic Re: Access Account in Get Support

Access Account

Nikkirenn — Mon, 29 Aug 2022 15:23:33 GMT

I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.

Re: Access Account

computergeek541 — Mon, 29 Aug 2022 15:25:19 GMT

@Nikkirenn wrote:
I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.

This can sometimes happen randomly because of a website issue. Try again later. When you do try later, first try clearing your browser's cache and cookies and then restart the web browser.before making another attempt.

Re: Access Account

Nikkirenn — Mon, 29 Aug 2022 15:26:24 GMT

I have tryed this. I will try again. Thank you!

Re: Access Account

computergeek541 — Mon, 29 Aug 2022 15:28:46 GMT

@Nikkirenn wrote:
I have tryed this. I will try again. Thank you!

The trying again later part was more of to say that this is likely something beyond your control. The clearing cahces/cookies and using incognitco/secret/inprivate mode is more of something to try in case there is a corrupt version of a website saved on your device.

Re: Access Account

Meow — Mon, 29 Aug 2022 15:31:33 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon (PC).

Re: Access Account

Jordan1111 — Mon, 29 Aug 2022 17:13:48 GMT

Ever since they redid the website recently there's been a lot of issues. I can't check my data usage which is very important to me because I live in an area without Wi-Fi. Not sure what's going on trying to figure that out

Re: Access Account

dust2dust — Mon, 29 Aug 2022 17:23:53 GMT

@Jordan1111- Yes the refreshing of the system is terrible. I have had luck using the little spinner refresh icon lower down to get updated numbers. You can also use 611 and your 4 digit pin to get your remaining data balance. You can use your phone to roughly track your usage as well. You just need to set it to the new 30 day date each time it changes.

Re: Access Account

Timer — Mon, 29 Aug 2022 19:54:31 GMT

@Nikkirenn

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or from browser mobile Chrome

go view in desktop mode.

Tap on the menu options.
Select the checkbox against the Desktop site.
and clear cache and cookies and use one page incognito.

check it out how to do it.here link for photo View Desktop Site.

and Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Access Account

esjliv — Tue, 30 Aug 2022 02:25:36 GMT

@Nikkirenn - I always try to see if the normal log it is working, but normally it does not (even in different browsers).

Since I am not a fan of continuously clearing my cache/cookies, try not to use a 'booked-mark/favorite' link.

I do find what helps is using the 'Sign In' area, at the top right to then select My Account or My Rewards.

If using Chrome, btw, this doesn't even work for me; so using incognito mode with Chrome is the method that works for me.

Re: Access Account

tamtamtam1974 — Tue, 30 Aug 2022 07:48:43 GMT

The something is goingo with my account. Hope they fixthis soon

Re: Access Account

Nikkirenn — Tue, 30 Aug 2022 08:36:09 GMT

I have tried this still not working.

Re: Access Account

Timer — Tue, 30 Aug 2022 08:52:03 GMT

@Nikkirenn

contact PM support team by CS_Agent

Re: Access Account

esjliv — Tue, 30 Aug 2022 12:15:37 GMT

@Nikkirenn - have you tried a totally different device?

Re: Access Account

Nikkirenn — Tue, 30 Aug 2022 16:25:31 GMT

Yes my husband's phone as well as my daughter's laptop.

Re: Access Account

Nikkirenn — Tue, 30 Aug 2022 16:26:02 GMT

Thank you!

Re: Access Account

esjliv — Tue, 30 Aug 2022 19:54:36 GMT

@Nikkirenn wrote:
Thank you!

Hi @Nikkirenn , what did CSA tell you that helped you access your account? It would help if we knew to help others down the road.

Re: Access Account

Nikkirenn — Tue, 30 Aug 2022 19:57:56 GMT

There was a glitch in the system he had to fix. Not sure of the actual details sorry.

Re: Access Account

esjliv — Tue, 30 Aug 2022 20:01:46 GMT

@Nikkirenn wrote:
There was a glitch in the system he had to fix. Not sure of the actual details sorry.

I also receive that forbidden message once in a while, but I am able to do workarounds. I wonder if it was related to your account. Thanks @Nikkirenn , well, glad it is now fixed for you.🙂