topic Re: How can I terminate service? in Get Support

How can I terminate service?

hyojin — Tue, 30 Aug 2022 19:34:16 GMT

Hi, I would like to terminate my service.

How can I terminate?

Is there any phone number I can contact representative?

Thank you for help. 😀

Re: How can I terminate service?

MrSpock — Tue, 30 Aug 2022 19:36:14 GMT

@hyojin hi go into your self serve and disable you pre authized payments if you have it enabled, your account will close after 90 days suspended

Re: How can I terminate service?

dust2dust — Tue, 30 Aug 2022 19:36:45 GMT

Just stop paying. Turn off autopay. Or port your number out elsewhere. You could even go so far as to change the credit card to an empty visa gift card. Or pause your credit card overnight of your next renewal.

Re: How can I terminate service?

dabr — Tue, 30 Aug 2022 19:39:41 GMT

@hyojin If you have account access, then login and disable autopay if you have a CC on account, or port out your number and account will close, but still disable autopay before porting. Once the account doesn't receive payments for 90 days after suspending, the account will close.

You can also submit a ticket via chatbot and ask customer support to remove your payment card. Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or send private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I terminate service?

gpixel — Wed, 31 Aug 2022 02:12:21 GMT

@hyojin

fully rove your credit card from the system
use the lost/stolen feature in your self serve account to suspend the service

too many times customers have left and were still charged by PM even after disabling autopay. just delete your card info and suspend your account so that there aren't any magical charges that keep reoccurring.

Re: How can I terminate service?

softech — Wed, 31 Aug 2022 02:16:37 GMT

@hyojin one thing to add onto @gpixel 's note. If you want to remove the credit card from the new My Account portal, you have to open ticket with PM Support to help. You cannot remove it yourself now

Re: How can I terminate service?

gpixel — Wed, 31 Aug 2022 02:37:05 GMT

@softech

that's real? that's 💩

that gives the customer even more incentive to delete their info instead of just disabling. that's ridiculous why one has to contact customer support to remove their own credit card

Re: How can I terminate service?

softech — Wed, 31 Aug 2022 02:37:50 GMT

@gpixel the best way to keep your customers, keep their credit cards.. LoL

Re: How can I terminate service?

gpixel — Wed, 31 Aug 2022 02:40:39 GMT

🤣