topic Re: How to make a return on a certified phone in Get Support

How to make a return on a certified phone

AustinSeth — Tue, 30 Aug 2022 18:19:36 GMT

Good afternoon

sorry for bothering, I just recently purchased an iPhone XR on August 25/2022. I received it today and there a lot of scratches on the screen. I am wondering how I can return the phone?

Thank you all your help

Re: How to make a return on a certified phone

Outdoorsman — Tue, 30 Aug 2022 18:22:29 GMT

@AustinSeth hi to inquire about returning a phone

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: How to make a return on a certified phone

dabr — Tue, 30 Aug 2022 18:26:32 GMT

@AustinSeth Here's a link for warranty issues within 30 days of purchase: https://urlshortner.tiia.ai/IMCuWo

edit: sorry the above link is for warranty troubleshooting issues, here's the link for returns: https://urlshortner.tiia.ai/5sMmwH