topic Re: Refund on add on in Get Support

Refund on add on

claassent — Sat, 03 Sep 2022 14:47:17 GMT

To Whom This May Concern,

I purchased an incorrect “add on”. What is the process for a refund please?

Thankyou,

Tracy

Outdoorsman — Tue, 30 Aug 2022 18:12:59 GMT

hi to ask for a refund you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

dabr — Tue, 30 Aug 2022 18:14:22 GMT

@claassent You'll need to ask customer support for a refund via chatbot by submitting a ticket here: https://www.publicmobile.ca/en/on/get-help

edit: A refund is unlikely, but they maybe willing to give you an account credit or swap you to the correct add-on.

claassent — Tue, 30 Aug 2022 18:20:36 GMT

Thankyou🙏