topic Re: can not activate SIM in Get Support

can not activate SIM

wilsonlowwy — Tue, 30 Aug 2022 15:32:55 GMT

HOW CAN I GET HELPS ON THIS!!!

Re: can not activate SIM

computergeek541 — Tue, 30 Aug 2022 15:32:40 GMT

If you insert your SIM card in your phone, see if the service is working. Also, check if the credit/debit card that you used was charged. From what I've read, this error messages usually means that you're going to need the help of a customer support agent. Please open a ticket through: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: can not activate SIM

Outdoorsman — Tue, 30 Aug 2022 15:34:40 GMT

@wilsonlowwy Hi there have been a few issues lately with activations ,try and clear cache and cookies or try a different browser in private or incognito mode reboot your device and try again if you have a different computer or laptop you can also try that

Re: can not activate SIM

wilsonlowwy — Tue, 30 Aug 2022 15:34:43 GMT

I can not submit ticket as error show

Re: can not activate SIM

couleewayne — Tue, 30 Aug 2022 16:20:36 GMT

Same thing happened to me. Customers are getting ghosted by PM. They will take your money, but that's about it. There is no customer service anymore.

Re: can not activate SIM

wilsonlowwy — Tue, 30 Aug 2022 16:41:36 GMT

I was able to activate SIM by using the incognito website. NOW waiting on CS agent to port my #

Re: can not activate SIM

computergeek541 — Tue, 30 Aug 2022 16:52:31 GMT

@wilsonlowwy wrote:
I was able to activate SIM by using the incognito website. NOW waiting on CS agent to port my #

Please check that you weren't double charged. An 821 error message sometimes results in an account being opened anyway.