topic Re: Add-one in Get Support

Add-one

Maryamjangravi — Tue, 30 Aug 2022 14:26:41 GMT

I add a $5 dollar to my account last name night but still when I want to call someone I receive message that my limitations call was ended.

Re: Add-one

Dunkman — Tue, 30 Aug 2022 14:29:57 GMT

@Maryamjangravi

I assume that you are on the $15 plan with limited 100 minutes. Did you directly attempt to purchase the $5 add on for 500 Canada wide minutes? Or did you just load up funds to available balance?

If you see $5 in your available balance, attempt to actually purchase the $5 add on in your self service account. PM should use the $5 available balance to purchase the specific add-on.

Re: Add-one

hTideGnow — Tue, 30 Aug 2022 14:30:19 GMT

@Maryamjangravi wrote:
I add a $5 dollar to my account last name night but still when I want to call someone I receive message that my limitations call was ended.

@Maryamjangravi did you just add the $5 or did you buy the addon?

Check your My Account first. Please use Incognito Mode to login

Check if you see the 500 Canada Wide min add-on is there. If not, check if you see $5 sitting as Available Fund. If there is $5 in Available fund, then you have not bought your 500 mins Canada calling add-on yet. You need to go back to Plan and add-ons page to buy then. PM will uses the money from Available Fund for the purchase

Re: Add-one

dust2dust — Tue, 30 Aug 2022 14:33:12 GMT

Perhaps you're thinking this service is pay as you go. It's not. It's a 30 day service. Adding money doesn't do anything until you buy an add-on or it would get used on the next renewal.

If you did buy an add-on, where are you trying to call?

If in Canada, have you tried adding a 1 in front of the 10 digits.

Re: Add-one

Yummy — Tue, 30 Aug 2022 14:37:43 GMT

If you are on $15 plan and ran out of minutes the only option for you is to buy Canada wide call booster

Since you added $5 on your account now go and purchase this add-on and you will get 500 Canada wide minutes for $5.

Re: Add-one

Timer — Tue, 30 Aug 2022 21:30:45 GMT

@Maryamjangravi

rebooting device ... and tried added a +1 in front of area code. e.g. +1647xxxxxxx.

Re: Add-one

esjliv — Wed, 31 Aug 2022 01:04:33 GMT

@dust2dust wrote:
Perhaps you're thinking this service is pay as you go. It's not. It's a 30 day service. Adding money doesn't do anything until you buy an add-on or it would get used on the next renewal.
If you did buy an add-on, where are you trying to call?
If in Canada, have you tried adding a 1 in front of the 10 digits.

To add to @dust2dust post, your account must be in Active status to be able to use any addons. So if you are currently suspended, and you purchased addons thinking that would provide you with services, it will not.

But those addons will work once you renew your plan and your plan minutes are ever exhausted within your 30 day cycle.