topic Re: Activating a Suspended Account required time needed. in Get Support

Activating a Suspended Account required time needed.

gator — Tue, 30 Aug 2022 06:24:29 GMT

I was wondering if the reactivation of an account is currently taking longer than the stated 30 minutes. My account says active by my line isn't working. I cannot call my number. It has been a few hours. Thanks

Re: Activating a Suspended Account required time needed.

Timer — Tue, 30 Aug 2022 08:16:43 GMT

@gator

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and click Reactivate my plan and follow the steps to make manual payment this time.

and rebooting device.

Re: Activating a Suspended Account required time needed.

Timer — Tue, 30 Aug 2022 08:17:11 GMT

@gator

if still not working then contact PM support team by private message CS_Agent to check it.

Re: Activating a Suspended Account required time needed.

gator — Tue, 30 Aug 2022 07:24:53 GMT

That is how I reactivated it. My account does say it is active, but it is not in reality.

Re: Activating a Suspended Account required time needed.

darlicious — Tue, 30 Aug 2022 07:28:43 GMT

@gator

What payment method did you use to attempt to reactivate your account?

Re: Activating a Suspended Account required time needed.

Timer — Tue, 30 Aug 2022 08:21:50 GMT

@gator

go to your account in front of the mien page do you see that amount at Available Fund? then go top up cart and pay.

Re: Activating a Suspended Account required time needed.

esjliv — Tue, 30 Aug 2022 13:13:06 GMT

@gator - It shouldn't take more than the stated time. Now that more hours have past, is it working now?

If not, what message are you receiving when you call your number?

Does your account also say Active, when you dial 611 from your device or 1-855-478-2542 from another line?

Re: Activating a Suspended Account required time needed.

gator — Wed, 31 Aug 2022 00:20:30 GMT

The account is active when I call the number above. When someone calls my number it says the number is not is use.