topic Re: Email reset in Get Support

Email reset

Sunny123 — Mon, 29 Aug 2022 23:43:38 GMT

I forget my email id of my account and now I want to reset it

Re: Email reset

Timer — Mon, 29 Aug 2022 23:46:16 GMT

@Sunny123

contact PM support team by CS_Agent to change email and set new password.

and change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

Re: Email reset

hairbag1 — Mon, 29 Aug 2022 23:47:47 GMT

You'll need the help of CSA... here's a link to message them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email reset

Timer — Mon, 29 Aug 2022 23:48:16 GMT

@Sunny123

can you access to your email? if yes the use browser from computer,and clear cache and cookies and use one page inPrivate mode, or safari on private mode, then Reset Password tried some your email maybe you get it.

after successful reset passowrd the close all browser, and one page inPrivate mode,To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Email reset

NDesai — Mon, 29 Aug 2022 23:49:02 GMT

@Sunny123 If you slightly remember, try logging into your email account and look for PM Welcome email to find out which email you used. If you completely forgot, you must contact PM CS Agent to get it changed.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Email reset

esjliv — Tue, 30 Aug 2022 00:08:41 GMT

@Sunny123 - are you currently in nonpay/suspended status?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see other members posts for help.