topic Re: Iphone hot spot is not working in Get Support

Iphone hot spot is not working

xy1 — Mon, 29 Aug 2022 21:25:41 GMT

My iphone hotspot worked before, now the public mobile shut it off and wants me to contact them, but there's no one I could contact to solve my problem, I am getting sick of this. I will have to change to other service provider tomorrow if there's no one can help.

how could people bear the service of this service provider

xy1 — Fri, 17 Jun 2022 13:33:11 GMT

It is very disgusting service provider, they just shut off my hotspot and I couldn't find anyone, not a single human being can talk to. They put me on a robot conversation, I spend hours to find someone to solve the problem but none I could find. It's very disgusting company.

Re: Iphone hot spot is not working

will13am — Fri, 17 Jun 2022 13:34:29 GMT

@xy1 , Public Mobile does not prevent customers from running hotspots on their phone. Please check your phone settings. Maybe try a reboot. Check also the data consumption on the account. Data may be completely consumed for the cycle. If you need to reach out to support, click on the chatbot link in the bottom of the web page to initiate a support ticket.

Re: how could people bear the service of this service provider

Psygineer — Fri, 17 Jun 2022 13:38:23 GMT

Are you saying you ran out of data and they stopped providing data? It's a prepaid service. If you need more data before your renewal, you will need to buy an add-on.

Re: how could people bear the service of this service provider

RossN — Fri, 17 Jun 2022 13:38:45 GMT

@xy1 hello this can be a very hard place to move around for sure public won't shut down your hotspot is your data working do you have any left? check in your self serve under data and add ons if there is no line for data it's all used up if you need to talk to someone

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Iphone hot spot is not working

xy1 — Fri, 17 Jun 2022 14:05:02 GMT

I have tried everything possible, including taken out the sim card and reboot, I still have 2.5g data. They just shut off my hotspot and wanted me to contact the public mobile, I tried every means to contact someone to solve this problem including all numbers ( retail store, their service numbers....etc) I could call. but no one can solve it.

Re: how could people bear the service of this service provider

xy1 — Fri, 17 Jun 2022 14:06:47 GMT

I still have 2.5g data, they just shut off my hotspot and wanted me to contact them. The point is no one I could talk to, I spent my entire morning to try to contact someone in the public mobile, but no one, I will try to change my phone service provider tomorrow.

Re: how could people bear the service of this service provider

xy1 — Fri, 17 Jun 2022 14:09:48 GMT

Thank you for your suggestions, they just shut down my hot spot some one who told me yesterday but she couldn't do anything as she was the sales person who has no authorization to get into the system to help. I also sent private message to someone in the public mobile in the community but no answer. So I will stop to use their service and change to a new one tomorrow.

Re: how could people bear the service of this service provider

hTideGnow — Fri, 17 Jun 2022 14:12:11 GMT

Hi @xy1 there is no restriction with hotspot in PM

did you login to My Account and confirm you still have 2.5GB data there? check if you see any line about data in My Data & Add-ons on the Overview page

and , the way to engage PM CS Agent is via opening ticket, they might invite you for a webchat to sort out the issue:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how could people bear the service of this service provider

xy1 — Fri, 17 Jun 2022 14:22:52 GMT

thank you for your suggestions, 1.9G left as I checked.

I don't know why they taken off my hotspot usage right, it said on my iphone I need to contact the public mobile. I spent so much time to try to solve this problem．

Re: how could people bear the service of this service provider

xy1 — Fri, 17 Jun 2022 14:31:45 GMT

Thank you for your help, I just submitted a ticket, hope I get it this over today.

Re: how could people bear the service of this service provider

dust2dust — Fri, 17 Jun 2022 14:59:12 GMT

Can you use your Safari to browse the internet? That would indicate that you have data to use. Turn off wifi, turn on cellular data, browse to a site you wouldn't normally go to - does it get there?

Re: how could people bear the service of this service provider

esjliv — Fri, 17 Jun 2022 21:56:12 GMT

@xy1 - how could (or why, is the better question) public mobile turn off your hotspot ability?

If you are showing data left under your overview section on your self serve account, then can you try your SIM card into another phone and try hotspotting with that phone?

If you cannot use any data at all, with data remaining on your plan, try:

toggling into airplane mode for a minute, then back to regular mode
perform a reset of the phone's network settings
check for outages:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: how could people bear the service of this service provider

computergeek541 — Fri, 17 Jun 2022 21:57:09 GMT

@esjliv wrote:
@xy1 - how could (or why, is the better question) public mobile turn off your hotspot ability?

If you are showing data left under your overview section on your self serve account, then can you try your SIM card into another phone and try hotspotting with that phone?

If you cannot use any data at all, with data remaining on your plan, try:
toggling into airplane mode for a minute, then back to regular mode
perform a reset of the phone's network settings
check for outages:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/

Public Mobile hasn't disabled hotspot ability. This is a phone software issue.

Re: how could people bear the service of this service provider

xy1 — Sat, 18 Jun 2022 11:37:15 GMT

Thank you for your suggestions, the public mobile staff told me that they can shut off your hotspot anytime as their wish. On my hotspot it just said I need to contact the public mobile, (still have 1.9g data left on my plan). I tried every means to have someone to give me an answer, so far I still don't. Today I will have to cancel this service provider.

Re: how could people bear the service of this service provider

softech — Sat, 18 Jun 2022 12:04:45 GMT

@xy1 wrote:
Thank you for your suggestions, the public mobile staff told me that they can shut off your hotspot anytime as their wish.

@xy1 PM does not block hotspot . I think all PM staff telling you is that they could , which all provider could if they want to. While most providers do not block hotspot, they do not like that and they never support the use of Hotspot. Bottom line is, PM does not block hotspot and it is just your device not setting up correctly for hotspot

Yes, you are not happy you cannot use hotpot at the moment, but it is strictly a device setting issue.If you do not get to the bottom of it, you will end up with the same issue at any other provider

Can you give us a screenshot from your overview page showing you have 1.9GB? You have mentioned it many times, but would love to see a screenshot confirming that

Also, your phone is working well with data itself when hotspot is turned off? and your phone is working well as well when hotspot is enabled (I meant the phone giving out the hotspot, not other phones connected to the hotspot phone)

And can you send us a screenshot of the current APN?

It happened before, people got the correct APN setup and Mobile data working. But somehow the system changed it (maybe from OS upgrade or an unknown network reset ) and APN got changed and data stopped working. It could happen to you as well, your APN got changed and hence hotspot stopped working

And did you check if your Mobile data app setting or data limit got changed? If you are on Android, it could be that you set a Data limit on the device and you are at that limit now. It could also be you have set Mobile data to monitor the cycle start and it is not on the wrong cycle start date, it may stop your data usage when this wrong cycle start date together with a mobile data limit

Again, you need to find it why your hotspot stop. It is not because of PM in any way. If you do not fix it , you will end up with the same problem with any other provider. Changing provider is definitely not your solution

Re: how could people bear the service of this service provider

esjliv — Sat, 18 Jun 2022 12:11:50 GMT

@computergeek541 wrote:
@esjliv wrote:
@xy1 - how could (or why, is the better question) public mobile turn off your hotspot ability?
Public Mobile hasn't disabled hotspot ability. This is a phone software issue.

I realize that @computergeek541 , that is why I was asking the question of why OP would be asking that. 🙂

Re: how could people bear the service of this service provider

jinyuji — Mon, 11 Jul 2022 06:13:18 GMT

I have the same problem for my iphone.

Re: how could people bear the service of this service provider

jinyuji — Mon, 11 Jul 2022 06:17:10 GMT

YES, PM DID BLOCKED THE HOT SPOT, WHICH WORKED BEFORE BUT NOT NOW. I met the same problem.

Re: how could people bear the service of this service provider

dust2dust — Mon, 11 Jul 2022 06:28:05 GMT

@jinyuji- Someone used the hotspot on my phone yesterday to do a whatsapp call.

What is the APN setting on your phone?