topic Re: How to call customer agent in Get Support

How to call customer agent

Jaisen22 — Mon, 29 Aug 2022 19:01:48 GMT

Want to change plan how to call agent

Re: How to call customer agent

Lieux — Mon, 29 Aug 2022 19:15:37 GMT

@Jaisen22 You can’t call an agent by phone but you can change your plan directly in your self-serve account. And don’t forget to choose CHANGE FOR THE NEXT PLAN or you will choose to make an immediate change and pay for it.

Re: How to call customer agent

MrSpock — Mon, 29 Aug 2022 19:16:39 GMT

@Jaisen22 hi you can do that in your self service account, just go to change plans and scroll down to the one you like

Re: How to call customer agent

Timer — Mon, 29 Aug 2022 19:20:05 GMT

@Jaisen22

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan, or ‘Change plan on renewal date’..to you not losing any money..

if want to contact support team by CS_Agent

Re: How to call customer agent

DDM69 — Mon, 29 Aug 2022 19:21:30 GMT

You may want to do your research before you sign up for services in the future. There is no call center here. Everything is done online through the community or you can contact a moderator for help.

Re: How to call customer agent

Jaisen22 — Mon, 29 Aug 2022 19:31:51 GMT

When I did try it says I have zero balance since I pay auto

Re: How to call customer agent

Jaisen22 — Mon, 29 Aug 2022 19:32:18 GMT

It shows the plan lower than current

Re: How to call customer agent

dust2dust — Mon, 29 Aug 2022 19:38:23 GMT

There are two options for changing your plan: 1. change now - this means you pay now and there's no pro-rating and you start a whole new 30 days. 2. change at renewal - this means the autopay will do the payment at your renewal and you continue with your existing plan until the new plan starts.

Re: How to call customer agent

dabr — Mon, 29 Aug 2022 19:51:56 GMT

@Jaisen22 You'll want to clear any cache/cookies and use incognito mode before retrying. You need to use the arrow to the far right side of plans page (desktop or at the bottom for other devices) which will show the next plan in order of price.

Re: How to call customer agent

_markymark — Mon, 29 Aug 2022 19:57:17 GMT

Just do it through your account. It's pretty easy.