topic Account balances in Get Support

Account balances

27atFranko — Mon, 29 Aug 2022 16:57:07 GMT

I joined PM on August 25,and they took 2 payments from my credit card, and my account says it is 0 .Why is that?

Re: Account balances

Outdoorsman — Mon, 29 Aug 2022 16:59:41 GMT

@27atFranko hi contact a csagent for a refund

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Account balances

dust2dust — Mon, 29 Aug 2022 17:02:52 GMT

Can you try using the little spinner refresh icon lower down? Maybe the extra money will show up then.

Did you have difficulty signing up? Maybe that's why you see two payments in your credit card (I'm assuming that's what brought you here). Maybe one of the payments is still in pending status and it hasn't dropped off yet.

Re: Account balances

Meow — Mon, 29 Aug 2022 17:07:14 GMT

Is one charge 'pending'?

Did your signing up go smoothly or you had to refresh page or fight some errors on page?

Re: Account balances

ZuckMark — Mon, 29 Aug 2022 17:15:48 GMT

They did not take the money 🙄

YOU MADE THE PAYMENT!

Re: Account balances

ZuckMark — Mon, 29 Aug 2022 17:29:49 GMT

Why you just don't contact your bank? Common sense here

edited by computergeek541: removed inappropriate comment as per terms of service

Re: Account balances

Meow — Mon, 29 Aug 2022 17:18:45 GMT

@ZuckMark wrote:
Why you just don't contact your bank? Common sense here duh.

Not a good idea. PM will make your life very difficult if bank gets involved (chargeback).

Deal with agent first.

Re: Account balances

softech — Mon, 29 Aug 2022 17:21:41 GMT

@ZuckMark you could have activated twice by accident. Open ticket with PM to get this sort out.

DO NOT try to have credit card to cancel it, you could have lock your account that way and you would then need to use viciher to pay for a full year to clear it up.

Re: Account balances

Outdoorsman — Mon, 29 Aug 2022 17:27:12 GMT

@ZuckMark

@ZuckMark wrote:
Why you just don't contact your bank? Common sense here duh.

@ZuckMark yea it seems you are lacking a bit yourself!!

Re: Account balances

dust2dust — Mon, 29 Aug 2022 17:28:06 GMT

@Outdoorsman wrote:
@ZuckMark
@ZuckMark wrote:
Why you just don't contact your bank? Common sense here duh.
@ZuckMark yea it seems you are lacking a bit yourself!!

Or manners.

Re: Account balances

27atFranko — Mon, 29 Aug 2022 17:28:34 GMT

I am new at this, and don't know what to do a lot of times

I didn't get it resolved yet.