topic Re: Wrong email address in Get Support

Wrong email address

Antoineroberto — Mon, 29 Aug 2022 16:11:11 GMT

I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

computergeek541 — Mon, 29 Aug 2022 16:12:49 GMT

@Antoineroberto wrote:
I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

To change the e-mail address for your Self Serve account, go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "change self serve e-mail address" in the chatbot window.

Meow — Mon, 29 Aug 2022 16:20:10 GMT

Only agent can change your account email.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Timer — Mon, 29 Aug 2022 20:10:26 GMT

contact PM support team by CS_Agent to change email and set new password,

and change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,