topic Re: Questions in Get Support

Questions

Teddybear360 — Mon, 29 Aug 2022 14:31:30 GMT

If I were to change carriers right now would I be refunded any of the money I just paid on my bill?

Re: Questions

dust2dust — Mon, 29 Aug 2022 14:30:00 GMT

No.

Re: Questions

Outdoorsman — Mon, 29 Aug 2022 14:35:04 GMT

@Teddybear360 hi you are on a prepaid plan so there are no refunds,it is best to wait until you are close to the end of your payment cycle but leave enough time if you are porting your number since this account must be active to transfer your number

Re: Questions

hTideGnow — Mon, 29 Aug 2022 14:37:17 GMT

Hi @Teddybear360 PM is is prepaid service so no refund

But if you are moving to Koodo or Telus, you can tell them the situation and maybe they can throw in a one time credit. But only Koodo or Telus as they are all one big family

Re: Questions

computergeek541 — Mon, 29 Aug 2022 14:50:15 GMT

Re: Questions

Teddybear360 — Mon, 29 Aug 2022 15:50:08 GMT

Thank you I thought as much but was not sure.

Re: Questions

Teddybear360 — Mon, 29 Aug 2022 15:51:16 GMT

Good to know I was thinking of going back to Koodo.

Re: Questions

Timer — Mon, 29 Aug 2022 19:43:43 GMT

@Teddybear360

in here no refund.

sorry why you change carrier right now and losing money wait for last 2 days of you paid already and transfer out to you not losing money.

ensure that you have received a validation SMS text from your PM service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your PM old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your new company SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

Re: Questions

Teddybear360 — Tue, 30 Aug 2022 09:29:07 GMT

Thanks I know.