topic Reactivate Plan in Get Support

Reactivate Plan

dotDylan — Tue, 04 Jan 2022 19:42:30 GMT

I was away for a few days at the end of my cycle. I made a payment and it says my plan is active on the site but I'm still not able to call text or use data. The system says I don't have an active long distance addon. Is there a anything I can do?

Dylan

Re: Reactivate Plan

NDesai — Sat, 28 May 2016 17:35:36 GMT

Try rebooting your phone.

If you still don't have service, PM staff member will help you.

@Shazia_K @Mary_M

Re: Reactivate Plan

dotDylan — Sat, 28 May 2016 18:16:14 GMT

Yeah, I've tried a bunch of reboots.

Re: Reactivate Plan

Luddite — Sat, 28 May 2016 18:33:36 GMT

Unfortunately, you are stuck waiting for moderator asistance. It may yake 24 hours.

If you want some ideas on getting phone service over wifi during this problem you could have a look here: SECURITY OF SERVICE

Re: Reactivate Plan

dotDylan — Sat, 28 May 2016 18:35:07 GMT

Bummer

Re: Reactivate Plan

Luddite — Sat, 28 May 2016 18:36:16 GMT

Yup

Re: Reactivate Plan

Kalla_A — Sat, 28 May 2016 20:28:01 GMT

Hello @dotDylan!

I was able to activate your plan as I could see that you had made a payment already.

Your service should now be functional 🙂

I do apologize for your loss of service!

Cheers,

Kalla

Re: Reactivate Plan

dotDylan — Sat, 28 May 2016 23:38:33 GMT

You rock, thanks Kalla