topic Re: lost phone in Get Support

lost phone

bricks — Sun, 28 Aug 2022 23:11:27 GMT

lost phone - need to respond to email from Public Mobile but cannot access account online to suspend service. Please help. Thanks.

Re: lost phone

Outdoorsman — Sun, 28 Aug 2022 23:21:20 GMT

@bricks hi if you already talked to a cs agent you will see their response in your community envelope top right corner of this page,if you need help to gain access to your account, contact a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: lost phone

Timer — Sun, 28 Aug 2022 23:20:18 GMT

@bricks

do you can access to your email.

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, then Reset Password

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: lost phone

Timer — Sun, 28 Aug 2022 23:38:33 GMT

@bricks

Edit:

Lost Or Stolen Phone > https://publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
Go to Find TELUS Stores Near you or Koodo Stores or ~~SIM Card from Amazon~~ to buy it SIM card.
How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
and use browser from computer,and clear cache and cookies and use one page inPrivate mode,
and get verification code choose by email for SIM Swap.

if want to contact support team by CS_Agent to change email and set new password.

@dust2dust oh my i post my wrong post thanks a lot to you let me know.

Re: lost phone

dust2dust — Sun, 28 Aug 2022 23:31:06 GMT

@Timer- He was asking how to suspend when he can't access the account. Not how to pay.