topic Re: Plan upgrad in Get Support

Plan upgrad

gmuree — Sun, 28 Aug 2022 21:40:41 GMT

Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan

Re: Plan upgrad

softech — Sun, 28 Aug 2022 21:43:14 GMT

@gmuree

With this new site, you likely still reading off the cached version, so the Plan detials you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest Plan details from the server that way

Add: Also, the new speed might not come after around 48 hours

Re: Plan upgrad

dust2dust — Sun, 28 Aug 2022 21:42:52 GMT

Click on the little spinner refresh icons lower down. Maybe the proper plan will display. Or use a different browser or device or use incognito.

Re: Plan upgrad

ravish_dhall — Sun, 28 Aug 2022 21:46:49 GMT

you can also send a direct messagge to a customer service agent and ask for help

Message Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan upgrad

Timer — Sun, 28 Aug 2022 22:08:47 GMT

@gmuree

it is just a glitch in the system there is a new design it is affecting some customer

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page check it, payment history it's charged for new plan cost.

or maybe the change plan not going through,

reschedule to change plan on next cycle or contact PM support team by CS_Agent to Manually changed plan.