topic Re: Cannot sign up in Get Support

Cannot sign up

Glendapm — Sun, 28 Aug 2022 18:16:32 GMT

I tried signing up. I filled out all my details but I did not get a confirmation email. When I try to reset my password I don't get an email. My credit card had been charged and I have not been able to use anything.

Re: Cannot sign up

Timer — Sun, 28 Aug 2022 18:18:12 GMT

@Glendapm

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, then Reset Password

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

if want to contact support team by CS_Agent to change email and set new password.

Re: Cannot sign up

Outdoorsman — Sun, 28 Aug 2022 18:21:10 GMT

@Glendapm hi if your creit card was charged don't try to activate again contact a cs rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Cannot sign up

darlicious — Sun, 28 Aug 2022 18:24:04 GMT

@Glendapm

When you put the SIM card in your phone do you have any services at all? Does public mobile come up as your network? If not and you have a different phone to test the SIM card in try it in a separate phone if you get the same results it is likely that your sim card did not provision correctly upon activation. This occurs occasionally and you will just have to get customer support to properly provision the card to your account.

Since your credit card was charged for the plan amount you do know your account was created but may not have been fully set up due to the glitch that has occurred during your activation. When you contact customer support simply tell them your sim card did not provision correctly and your account was not fully created and they will sort you out.

It will be easiest to send a private message as you may have trouble submitting your ticket without your account credentials authenticated. Choose the second link below read the spoiler in that post and leave a detailed message for customer support. Their response time has been very quick today so far about 15 minutes.

Keep an eye on your envelope icon next to your avatar at the top right corner of your screen that is your private message box and where you will see a reply by a little number that pops up when you have a private message.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.