topic Re: Change email address in Get Support

Change email address

Derrick43 — Sun, 28 Aug 2022 17:03:32 GMT

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

Re: Change email address

softech — Sun, 28 Aug 2022 17:12:39 GMT

@Derrick43 you already have a My Account setup and just need to change the email address to login? In such case, you will need to open ticket with PM Support and they will help:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Change email address

Timer — Sun, 28 Aug 2022 18:22:50 GMT

@Derrick43

contact PM support team by private message > CS_Agent to change email and set new password.

also change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

Re: Change email address

darlicious — Sun, 28 Aug 2022 20:57:44 GMT

@Derrick43

Are you currently suspended? Thus you cannot get to either the SMS text verification code or the one sent to your email? You can contact customer support here is a shortcut through Simon.

https://bit.ly/3QVWGEu

Alternatively you can pay by voucher or if you know your 4 digit account pin you can pay through 611 with your credit card on file. Have a read of this post for more info....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Edit:

Fix autocorrect errors.

Re: Change email address

Coco_4_coconuts — Sun, 28 Aug 2022 21:35:45 GMT

@Derrick43

You have to get in touch with customer support. You can use the link that the other members have given. If you are suspended like I was you have to answer a bunch of verification questions first. While I was doing that though my mom figured out that she could pay with her credit card through 611.