topic Account number in Get Support

Account number

AAgooseAA — Sun, 28 Aug 2022 18:32:54 GMT

I've lost access to my email associated with my account, how can I get my account number or change my email address? My number is 343-xxx-xxxx.

Edit by Dunkman: removed personal information

Re: Account number

Outdoorsman — Sun, 28 Aug 2022 17:57:44 GMT

@AAgooseAA

hi if you lost or need an email reset

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Account number

Timer — Sun, 28 Aug 2022 18:24:25 GMT

@AAgooseAA

contact support team by CS_Agent to change email and set new password.

and also change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

Re: Account number

Dunkman — Sun, 28 Aug 2022 18:35:11 GMT

@AAgooseAA

You can also get 2FA via text to enter My account. Then you can see your account number.

In the past, when you first activated your account, Public mobile sent a welcome email. The email header included the Account number (the To: section)

Otherwise you will need to contact CSA. Takes time for respond though.

Re: Account number

darlicious — Sun, 28 Aug 2022 18:38:41 GMT

@AAgooseAA

Here's the short cut thru SIMon to reset your email. If you cannot submit your ticket you will have to send a private message instead.

https://bit.ly/3QVWGEu