topic Phone number release in Get Support

Phone number release

Terry-lynnHill — Sun, 28 Aug 2022 15:34:49 GMT

Text message to release my phone is not coming through. Please send text message to release phone.

Re: Phone number release

dust2dust — Sun, 28 Aug 2022 15:38:57 GMT

Did you leave the old sim in a phone?

Re: Phone number release

Yummy — Sun, 28 Aug 2022 15:41:18 GMT

Are you porting out?

If yes, you have to leave your PM SIM in your phone and both accounts have to be active.

Re: Phone number release

JL9 — Sun, 28 Aug 2022 15:42:45 GMT

make sure you have your old sim and the the account you want to leave is still in good standing

If you are transferring your phone number, you will need:

Your account number from your old service provider or your existing mobile phone

Your original SIM card & active service with your previous provider so that you can receive a number transfer request SMS

Re: Phone number release

Timer — Sun, 28 Aug 2022 18:32:00 GMT

@Terry-lynnHill

If you have not received the SMS to authorize the transfer request for your phone number, you’ll need to contact a Customer Support Agent > Chatbot

Re: Phone number release

BKNS27 — Mon, 29 Aug 2022 00:07:22 GMT

@Terry-lynnHill

If you are porting out, leave the PM SIM in your phone and contact your new carrier to complete the porting process.

If you are porting in, leave the old SIM in your phone and contact PM CS_Agent to restart the porting process.