topic Re: Data in Get Support

Data

OnePuff — Sun, 28 Aug 2022 12:38:33 GMT

My data stopped working and I am getting kissed off why

its been a week almost

says I am active

says I have data

added more even

and nothing

piss poor service

i changed nothing on my phone

fix it

Re: Data

Dunkman — Sun, 28 Aug 2022 13:38:17 GMT

@OnePuff

Sorry to hear about your troubles.

I assume talk and text working? data worked before?

Which type of phone do you have? iPhone versus Android.

Do you see the data counter in your self service page?

A few basic troubleshooting advice:

1. Reboot your phone

2. Network reset of phone

3. Put your PM SIM card in another working phone. Helps determine whether hardware issue versus PM Service problem.

4. If Android, check your APN Settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Data

softech — Sun, 28 Aug 2022 13:44:49 GMT

@OnePuff What kind of phone do you have? brand and model?

and only data has problem? voice is all good?

If it is just data, it is likely an APN settings problem.

Check the APN settings , compare it with those below, update it to match:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data

Yummy — Sun, 28 Aug 2022 15:48:22 GMT

Did you check your account to see how much data you still have (if any)?

Re: Data

DDM69 — Sun, 28 Aug 2022 16:22:14 GMT

The community is made up of customers just like you. Try a not so rude approach if you’re asking for help from us. Thanks

Re: Data

Timer — Sun, 28 Aug 2022 18:42:53 GMT

@OnePuff

call *611 press 3 and you need your 4 digit PIN, to check your data usage, any left you have data. or maybe you use all.