topic Re: Can't login My account in Get Support

Can't login My account

hanli511 — Sun, 28 Aug 2022 10:46:39 GMT

I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic.

Re: Can't login My account

softech — Sun, 28 Aug 2022 03:10:09 GMT

@hanli511 Try using Incognito mode or another browser to try again.

If it still have problem, open ticket with PM support and see if they can confirm there is issue with the system or with your account:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can't login My account

Timer — Sun, 28 Aug 2022 05:35:18 GMT

@hanli511

use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode,, then Reset Password and tried enter one more for @

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Can't login My account

computergeek541 — Sun, 28 Aug 2022 10:47:30 GMT

@hanli511 wrote:
I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic.

In case anyone on the internet knows who you are, please do not use the password for anything else as you have now posted it online for everyone to see.