topic Re: Sim card change in Get Support

Sim card change

Markdakota — Sun, 28 Aug 2022 00:39:26 GMT

Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information.

Re: Sim card change

computergeek541 — Sun, 28 Aug 2022 00:44:21 GMT

Is there some type of webste error message?

Re: Sim card change

dabr — Sun, 28 Aug 2022 00:55:03 GMT

@Markdakota Is the account suspended or put into Lost/Stolen mode? If the latter, then you need to Resume service first, or make a payment first if the account is suspended.

edit: @Markdakota make sure you clear your browser cache/cookies and use incognito mode before retrying to log into the account.

Re: Sim card change

Timer — Sun, 28 Aug 2022 06:19:31 GMT

@Markdakota

How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

and use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode, and get verification code choose by email for SIM Swap.