topic Re: Add Ons in Get Support

Add Ons

LBMann — Sat, 27 Aug 2022 19:28:01 GMT

I have purchased two $15 add ons and my data is still 95%. Going outside WiFi next week.

Re: Add Ons

dabr — Sat, 27 Aug 2022 19:34:52 GMT

@LBMann Try refreshing the account page but first clear the browser cache/cookies and use incognito mode.

edit: If you're needing to purchase add-on data often, it might be more economical to upgrade plans instead as add-on data is quite expensive..

Re: Add Ons

Timer — Sat, 27 Aug 2022 19:50:07 GMT

@LBMann

it is just a glitch in the system there is a new design some customer has same issue.

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,orsafari on private mode, To Login Page

or call *611 press 3 and you need your 4 digit PIN and check it out data usage.

can you do rebooting device.

Re: Add Ons

hairbag1 — Sat, 27 Aug 2022 22:33:14 GMT

Log in to your account to see how much data is available to you. Check in My Account, then on right side of page Add-on Usage, you'll see any data add-ons you have to use.

Once regular plan data is exhausted...your data add-ons will take over until next renewal when you get a fresh batch of regular plan data. Any unused data add-ons will just roll over until you do use them up...even if that takes several months or more.

edit...phonics

Re: Add Ons

BKNS27 — Sun, 28 Aug 2022 00:09:53 GMT

@LBMann

Any unused Add-on data will carry over to the follow months until it is completed used off.