topic Re: Email in Get Support

Email

Coco_4_coconuts — Sat, 27 Aug 2022 23:05:30 GMT

When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?

Re: Email

softech — Sat, 27 Aug 2022 23:11:13 GMT

@Coco_4_coconuts to make email address change, you need to open ticket with PM support to get them to help charging

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Email

RossN — Sat, 27 Aug 2022 23:13:19 GMT

@Coco_4_coconuts

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email change

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

View solution in original post

Re: Email

darlicious — Sat, 27 Aug 2022 23:19:46 GMT

@Coco_4_coconuts

Here are some shortcuts when using Simon the chatbot if you find him a little frustrating to deal with like I do!

https://productioncommunity.publicmobile.ca/t5/Get-Support/Bit-ly-s-to-open-ticket-directly/td-p/866416

Edit:

This is the one you need to change your email address:

https://bit.ly/3QVWGEu

Re: Email

Coco_4_coconuts — Sat, 27 Aug 2022 23:22:00 GMT

Thank you everybody for the quick answers.

Re: Email

dabr — Sat, 27 Aug 2022 23:46:43 GMT

@Coco_4_coconuts Just to add to what's already been said, once you've got your email changed for the self serve account, make sure to also update the email address in your Community account to the same email, which can be done by clicking your avatar and selecting My Settings, to receive any community rewards if eligible.

Re: Email

Coco_4_coconuts — Sun, 28 Aug 2022 00:07:33 GMT

Thank you. We created this community account with my email the one we're going to use to change to on my self-serve account. Is that the right way to do it?

Re: Email

darlicious — Sun, 28 Aug 2022 00:11:12 GMT

@Coco_4_coconuts

So far so good. Have you submitted a support ticket yet?

Re: Email

dabr — Sun, 28 Aug 2022 00:12:24 GMT

@Coco_4_coconuts Yes, you just need both emails to be same to receive any Community rewards by participating here.

Re: Email

Coco_4_coconuts — Sun, 28 Aug 2022 01:26:58 GMT

Cool!

Re: Email

Coco_4_coconuts — Sun, 28 Aug 2022 01:28:48 GMT

Here's how it's going so far. Just trying to verify my account with the agent to get the email changed.

Re: Email

Coco_4_coconuts — Sun, 28 Aug 2022 21:30:43 GMT

Just thought I'd update everyone I got my email changed and my password reset afterwards. Thanks for all your help.