topic Re: Bloked SIM in Get Support

Bloked SIM

julien — Tue, 04 Jan 2022 19:42:25 GMT

Hello,

I've just bloked my SIM card, and I need a PUK code...

How can i get this code ?

It's a bit urgent...
Big thanks for your answer !

Julien

Re: Bloked SIM

Luddite — Fri, 27 May 2016 23:32:35 GMT

See if this thread answers your question: What is PUK code? Where do I get the PUK code?

Sorry, I know nothing more about it.

Have you tried rebooting your phone?

Re: Bloked SIM

julien — Fri, 27 May 2016 23:39:35 GMT

Thanks for your help,

I've just send an email, i hope to have a solution fast.

Re: Bloked SIM

Luddite — Fri, 27 May 2016 23:53:21 GMT

Well fast is relative given that all support is by email or this Community. That being said, if you have had no, or an unhelpful, response by noon tomorrow let us know so that a moderator can be notified.

It may be wise to order a replacement SIM as it may be simpler just to activate a new one on your account. If you post your postal code (but NOT your address) someone nearby may have spare.

Also, what triggered the problem and how does it affect your service?

Re: Bloked SIM

Luddite — Sat, 28 May 2016 00:00:57 GMT

Here is an article I found on the topic: http://unlockworldwide.com/2011/10/what-is-puk/

Re: Bloked SIM

julien — Sat, 28 May 2016 00:01:02 GMT

yes but i'll loose all my contacts... If i can unblock my card I would prefer...

Re: Bloked SIM

Luddite — Sat, 28 May 2016 00:14:47 GMT

Right. Then while you are waiting, and assuming you can still connect your phone to wifi (even if you must remove the SIM), a VOIP app from, say, Fongo.com, will allow you make/receive calls in Canada. They don't have an app for Blackberry though.

Do you have a smartphone, or flip phone? Assume you did check that you haven't copied your contacts to the phone as well the SIM?

Re: Bloked SIM

julien — Sat, 28 May 2016 00:22:33 GMT

I have a smartphone since i have blocked my SIM... like 1 hour...

The thing is all my contacts are on my sim card, and I can't have access to it.

But it's a good idea anyway

Re: Bloked SIM

Luddite — Sat, 28 May 2016 00:30:33 GMT

So, unless it's a Blackberry, check out fongo.com. I know that several PM customers are using data only plans with it. Also, Fongo can provide SMS, but no MMS, for about $2/month.

Once you are up again with the current SIM backing up to the cloud or a PC would give you protection from a recurrance. You are the first person I've heard with a smartphone that has only the SIM for their contacts. Most folks have them stored in the phone.

It's going to a while before the PUK arrives I think, so hang in there.

Re: Bloked SIM

makkahn28 — Sat, 28 May 2016 01:28:00 GMT

Would be Nice and efficient if PPL required a PUK code can do so in their Self - Serve account, and was given directly within a few moments or hrs.

Re: Bloked SIM

Kalla_A — Sat, 28 May 2016 19:56:25 GMT

Hello @julien,

I have replied to your post on the French Community. I have also sent you a private message with the correct PUK to unblock your SIM card.

It all should be alright now

Cheers,

Kalla

Re: Bloked SIM

srlawren — Sun, 29 May 2016 20:47:15 GMT

@Luddite there actually is a BlackBerry 10 version of Fongo for anyone on a Z10/Z30/Q10/Q5/Passport/Classic/Leap and any other BB10 phones I may have missed (but I think that's all of them). Here's the link: https://appworld.blackberry.com/webstore/content/47682895/?lang=en&countrycode=CA

Re: Bloked SIM

julien — Sun, 29 May 2016 22:51:42 GMT

It's all right !

Thanks for your insane rapidity !

It's really appreciated, public mobile is N°1 !