topic Re: Frequent Dropped Calls in Get Support

Frequent Dropped Calls

shanmatt215 — Tue, 04 Jan 2022 19:42:21 GMT

I recently switched to public mobile and hadn’t received or made any long phones calls until tonight. I experienced drop calls 3 times in fairly rapid succession. My plan is an LTE plan with provincial calling and I’m using an iPhone 8. My LTE and wifi were enabled at the time of the incident. Any idea how to remedy this in the future?

Re: Frequent Dropped Calls

Mana — Sun, 01 Oct 2017 00:12:35 GMT

@shanmatt215 sorry to hear about your trouble.

Are you making long distance calls within your province?

How long does the call last before the drop? Is it very random?

Is the call between a particular service provider or any service provider?

Re: Frequent Dropped Calls

shanmatt215 — Sun, 01 Oct 2017 02:04:15 GMT

Hello,

Thanks for answering so quickly! The calls were to a number within the same area code, but approximately 250km away physically. There wasn’t much pattern to the timing, first call lasted 28 min, then 3 min then 2 min. Calls were between public mobile and Koodo.

Re: Frequent Dropped Calls

Shutdown — Sun, 01 Oct 2017 03:07:40 GMT

Try changing your phone to 3g only. PM doesn't have VoLTE or wifi calling yet, so it relies purely on 3g.

Re: Frequent Dropped Calls

will13am — Sun, 01 Oct 2017 05:53:24 GMT

@Shutdown wrote:
Try changing your phone to 3g only. PM doesn't have VoLTE or wifi calling yet, so it relies purely on 3g.

This suggestion is unnecessary. Without VoLTE, the network will negotiate the transition to 3G automatically for phone calls. The dropped calls may simply be due to poor 3G coverage in the area.

Re: Frequent Dropped Calls

shanmatt215 — Sun, 01 Oct 2017 11:15:30 GMT

I have full 3G bars and usually 1 or 2 LTE bars displayed on my phone.

Re: Frequent Dropped Calls

will13am — Sun, 01 Oct 2017 14:34:18 GMT

If calls drop with good signal strength, problem is with the phone. What brand and model of phone are we talking about here.

Re: Frequent Dropped Calls

shanmatt215 — Sun, 01 Oct 2017 15:13:07 GMT

iPhone 8 A105. It’s the factory unlocked North American model. I’m gonna try keeping my phone on 3G only and switching my plan from LTE since it’s clearly doing no good for me.

Re: Frequent Dropped Calls

ute1978 — Sun, 01 Oct 2017 16:19:04 GMT

@shanmatt215 wrote:
I have full 3G bars and usually 1 or 2 LTE bars displayed on my phone.

Same weird things happen to me too sometimes. I live in a big city and my reception is flawless with always full bars. I never lose service. I have an iPhone 5 and keep it on 3G only.

So sometimes: As soon as I get a call and I answer it my phone jumps to "No service" and I lose the call. When I hang up, the full service returns.... Before I switched to Public Mobile this never happened to me (and I have had this phone for 3 years now).

Re: Frequent Dropped Calls

ute1978 — Wed, 25 Oct 2017 05:23:53 GMT

@rob79and @youbme there are more customers with the same issue.