topic Re: Not receiving verification codes or email in Get Support

Not receiving verification codes or email

dbc5638 — Sat, 27 Aug 2022 18:36:11 GMT

I recently did a number transfer and I'm trying to cancel my subscription (or verify that it has been canceled) but im unable to log in to my account and don't receive verification codes by text or email.

Thank you

Re: Not receiving verification codes or email

dust2dust — Sat, 27 Aug 2022 18:37:53 GMT

If you transferred out then yes that closes this account. Seems you also replied yes to the confirmation text. What happens when you dial 611 with the Public sim in?

Re: Not receiving verification codes or email

RossN — Sat, 27 Aug 2022 18:38:42 GMT

@dbc5638 hi if you transferered to another provider your account is automatically closed ,you can no longer access it

Re: Not receiving verification codes or email

dabr — Sat, 27 Aug 2022 18:45:25 GMT

@dbc5638 If you ported your number out, that would also automatically close your PM account and you won't have access anymore. There should be no further payments charged to your CC either, but keep an on CC just in case and if you see a charge in the near future, then submit a ticket to customer support via chatbot and ask them to remove the CC (edit: and refund) or just ask your CC to do a chargeback, which is only advised if you're not a customer with PM any longer.

Chatbot link: https://www.publicmobile.ca/en/on/get-help

Re: Not receiving verification codes or email

Timer — Sat, 27 Aug 2022 18:50:00 GMT

@dbc5638

you can't access anymore to your account because when you transfer out your account will be automatically closed.

If you receive any charged on crdit card by name public mobile then contact support team by private message CS_Agent .