topic Simcard Not received yet in Get Support

Simcard Not received yet

devkotapremb — Sat, 27 Aug 2022 17:32:23 GMT

Hello,

Ordered an a sim card but not received yet, please check the status and let me know.

Thank you,

Prem

Re: Simcard Not received yet

Yummy — Sat, 27 Aug 2022 17:24:42 GMT

We are customers like you...

SIM delivery usually takes up to 3 weeks.

Re: Simcard Not received yet

Outdoorsman — Sat, 27 Aug 2022 17:27:33 GMT

@devkotapremb hi how long has it been since you ordered your sim?

Re: Simcard Not received yet

BKNS27 — Sat, 27 Aug 2022 18:22:16 GMT

@devkotapremb

Depending when you purchased the SIM. It normally takes PM 3-10 days to ship out to you then up to Canada Post for them to take their time to deliver to you.

If you are in a rush, go to your local Telus/Koodo store and purchase one.

Re: Simcard Not received yet

Timer — Sat, 27 Aug 2022 19:23:32 GMT

@devkotapremb

contact PM support team by private message CS_Agent to check your status order.

or go to Find TELUS Stores Near you or Koodo Stores to buy it in person. and for your order keep for friend or spare SIM.

Re: Simcard Not received yet

JL9 — Sat, 27 Aug 2022 21:56:54 GMT

Many are reporting a month or more now, not simply weeks. You can find dozens of posts and threads on the frustration of it all, you may want to use another alternative and keep the one from PM as a backup in case you lose or damage your sim