topic Re: What is happening!? in Get Support

What is happening!?

DanaJ — Sat, 27 Aug 2022 16:27:24 GMT

Hello!
I’ve recently changed my plan. Payment page shows the transaction but when I’m on the PM website thru a browser it says I’m on my old plan, and if I go through Google, it shows my new plan… anyone know if the site has a glitch or am I missing something?

Old plan via safariNew plan via google

Re: What is happening!?

Yummy — Sat, 27 Aug 2022 16:31:49 GMT

Most likely you are seeing cached page.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon (PC).

Re: What is happening!?

Outdoorsman — Sat, 27 Aug 2022 16:32:31 GMT

@DanaJ hi you just need to clear your cache and cookise or use a different browser in incognito mode , reboot and you should see that it updated

Re: What is happening!?

hairbag1 — Sat, 27 Aug 2022 22:23:29 GMT

Below Account Status, look for the Update circle thing...give that a try ...it should update your account.

added pic...

Re: What is happening!?

halofreak79 — Sat, 27 Aug 2022 16:40:19 GMT

Should correct itself shortly. Can clear your cache if youre concerned

Re: What is happening!?

Timer — Sat, 27 Aug 2022 19:29:00 GMT

@DanaJ

it is just a glitch in the system there is a new design some customer has same issue.

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,orsafari on private mode, To Login Page

or call *611 press 3 and you need your 4 digit PIN and check it out data usage.