topic Re: Cannot login and cannot reset password! in Get Support

Cannot login and cannot reset password!

gsalerno — Sat, 27 Aug 2022 05:27:01 GMT

Hello, I am locked out of my account. I cannot login and it's giving an "error please try later" when I try and reset the password. Can a mod please help? Thank you

@CS_Agent

Re: Cannot login and cannot reset password!

softech — Sat, 27 Aug 2022 05:28:34 GMT

@gsalerno

if you have tried Reset Password there but unable to reset it that way, please open ticket with PM Support and they can sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cannot login and cannot reset password!

Timer — Sat, 27 Aug 2022 05:29:57 GMT

@gsalerno

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then Reset Password

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Cannot login and cannot reset password!

BKNS27 — Sat, 27 Aug 2022 05:32:35 GMT

@gsalerno

Try clearing cache, cookie and go incognito your browser then try login before contacting a CS_Agent.

Re: Cannot login and cannot reset password!

gsalerno — Sat, 27 Aug 2022 05:35:53 GMT

Tried that already. Have 3 other family members logging in with no problem on the same device.

Re: Cannot login and cannot reset password!

Timer — Sat, 27 Aug 2022 06:50:29 GMT

@gsalerno

do you tried use other device machine.

Re: Cannot login and cannot reset password!

softech — Sat, 27 Aug 2022 13:25:10 GMT

@gsalerno wrote:
Tried that already. Have 3 other family members logging in with no problem on the same device.

@gsalerno have you open ticket yet? They usually reply within 2 hours during the day. Should be an easy fix once they got your ticket

Re: Cannot login and cannot reset password!

gsalerno — Sun, 28 Aug 2022 04:02:09 GMT

Yes I have been speaking with a CS rep, and still no luck. Hoping they will figure it out as I am out of data!

Re: Cannot login and cannot reset password!

softech — Sun, 28 Aug 2022 04:09:40 GMT

@gsalerno this is a tough one that even CS rep cannot figure it out.

Keep messaging them for update

but if you reset the password, you did get the reset link or confirmation code in email, right? I suggest you to try to reset it first, but DO NOT try to login immediately. Maybe wait an hour and then try log in , just in case it is a problem with the password sync across different servers. Of course, keep using Incognito mode when you try to access PM sites

Re: Cannot login and cannot reset password!

gsalerno — Tue, 01 Nov 2022 02:17:01 GMT

Still no solution on this after 2 months. CS said they would get back to me, but never did. Was hoping to upgrade to the $40 15gb plan today. No luck.