topic Re: Just got new SIM and does not work in Get Support

Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 01:16:00 GMT

Hello everyone, i just got a new SIM card and activated it, I paid and the sim card was activated but after I put it inside my phone, the phone didn't read the sim card. "no sim" I thought it was just my phone but I tried with another phone and i am facing the same issue. please help. its an iPhone if its relevant, i tried contacting the support, but it says it will update me accordingly from the messages but i cant receive any as the sim is not working on my phone.. Please help Thank you

Re: Just got new SIM and does not work

BKNS27 — Sat, 27 Aug 2022 01:20:04 GMT

@Oni1

Try powering off (holding down the power button) the phone, reseat the SIM then power the phone back on.

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 01:21:46 GMT

I did that the first time, didnt work, i tried the troubleshooting i found on youtube, tried turning on airplane mode and off, didn't fix the problem..

Re: Just got new SIM and does not work

BKNS27 — Sat, 27 Aug 2022 01:26:37 GMT

@Oni1

It sounds like you did all you can and only wait for a CS_Agent to look into you SIM issue. It might be a backend issue.

Their hours are 6:00am to 10:00pm EST

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 01:31:38 GMT

hmm okay.. thank you for the information. I tried contacting them today at 5 pm but I have still yet to get a reply from them. Hopefully, it's resolved by tomorrow or so. Have a nice day!

Re: Just got new SIM and does not work

BKNS27 — Sat, 27 Aug 2022 01:33:58 GMT

@Oni1

Keep your eyes on the envelope icon for their reply.

Stay safe.

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 01:35:47 GMT

@Oni1

tried SIM card in other device.

or contact PM to support team by CS_Agent

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 01:39:10 GMT

ill try this, thank you..!

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 01:48:05 GMT

@Oni1

Dial *#06# from your device to get IMEI number and Check the Status of Your Device

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 02:00:42 GMT

Hello, I have done it and it shows up as not blacklisted, i tried using the sim card on my brothers phone who already has a public sim card but when he uses mine it does not work, so i am guessing its a sim card issue and not a mobile one.. thank you for the info!

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 02:20:36 GMT

@Oni1

ok that good not blacklisted device.

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

status of your account is it Active.

and do you did insert your SIM in other device.

you getting new number or you did port your old number in here?

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 02:25:20 GMT

Hello again,

Thank you for taking your time to reply to my issue, my account is indeed active and i have already made my account right before i did all of this. i am an international student who came to Canada recently and this is my first time getting any sort of sim card here.. i got a new number and everything is from square one.. the only explanation i could come up with is that the sim card could possibly be faulty and i might have to have it changed.. hopefully it can be sorted out soon. i got the sim from the public mobile website brand new. thank you

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 02:29:27 GMT

@Oni1

your welcome to canada... not SIM card.. you did send to customer support agent message.

and you not have any friend with you to insert your SIM card in any device to test it.

Re: Just got new SIM and does not work

Oni1 — Sat, 27 Aug 2022 02:35:13 GMT

I did do that infact, i have 2 devices with me one is iPhone 13 and another is iPhone se 2020, in both the phones the sim card is not working, so i thought it would be an iPhone issue so i tried it with my brothers phone and yet it is still not working. he has a Samsung s20.. thanks for all the help..! i messaged the customer support agent hopefully this issue can be resolved tomorrow..

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 02:47:18 GMT

@Oni1

ok good you did send to them waiting about 1 hr or so someone will be message back.

last think if you like to do for Changing Your Number.. but if not like then keep it until customer support get back to you.

for change your phone number up to 4 times every 30 days after you’ve activated. To change number after activation, go to your Self Serve Account Here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number.
and turn off device take out SIM card and rinsert back on. i hope it's will chances to works.

Re: Just got new SIM and does not work

dust2dust — Sat, 27 Aug 2022 02:56:13 GMT

@Timer- Why would he need to change the number? How would that fix the problem? Do you think it's like the lost/stolen or extra dollar trick?

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 03:01:56 GMT

@dust2dust

yeah something like that to be line working. correct. or for new activated not will be that way?

Re: Just got new SIM and does not work

dust2dust — Sat, 27 Aug 2022 03:07:24 GMT

@Timer- I don't know. That would be a new wrinkle to be another way of jump-starting the service that no one has explored yet.

@Oni1- Do you have an envelope icon next to your ice cream cone avatar?

Re: Just got new SIM and does not work

Timer — Sat, 27 Aug 2022 03:12:35 GMT

@dust2dust

i saw some other customer but i can't found this poster has new activated line and they say change number and be works but by them or from CSA. they doing to them i don't where i can found oh i did review a lot poster but not see it.

@Oni1 i will message to you to test your message can get it...from CS_Agent.

Re: Just got new SIM and does not work

dust2dust — Sat, 27 Aug 2022 03:35:18 GMT

@Timer- ~~If he has the envelope icon he doesn't need a test.~~ I suppose anything's possible. In the case of picking a new number whether new or old customer, it's just a new number. Not like someone having the number since their childhood or something.