topic Can I receive the us text while I'm in Canada? in Get Support

Can I receive the us text while I'm in Canada?

Monanana — Sat, 27 Aug 2022 03:04:52 GMT

I cannot receive the text from u.s. Does it mean I need to turn on u.s. roaming services? Otherwise, is there anyway to receive the text in Canada?

Re: Can I receive the us text while I'm in Canada?

BKNS27 — Sat, 27 Aug 2022 01:32:33 GMT

@Monanana

Is the other part using a US carrier or purchased a US Roaming if they are using a Canadian carrier?

Re: Can I receive the us text while I'm in Canada?

Timer — Sat, 27 Aug 2022 01:33:30 GMT

@Monanana

you don't need to do anything if your plan has Unlimited/International Text and Picture Messaging.

Re: Can I receive the us text while I'm in Canada?

Monanana — Sat, 27 Aug 2022 01:37:21 GMT

Actually, it was my u.s. bank that sent the verification code to me and I tried many times and still didn't receive any of their text...

Re: Can I receive the us text while I'm in Canada?

CountyDownIeUk — Sat, 27 Aug 2022 01:38:13 GMT

Leave your phone as is. You should be able to receive a text from any where while you are in Canada. If you have an iPhone....that applies to iMessages too.

Can you tell us more about how it is sent to you? Location, carrier, phone type.

Re: Can I receive the us text while I'm in Canada?

Timer — Sat, 27 Aug 2022 02:24:53 GMT

@Monanana

in the u.s. bank your canadian number in system? you have in bank other number chcek it. and you Activated new line? if yes then it's take from 3 to 7 business days to system reactance your number.

Re: Can I receive the us text while I'm in Canada?

NDesai — Sat, 27 Aug 2022 01:45:04 GMT

@Monanana wrote:
Actually, it was my u.s. bank that sent the verification code to me and I tried many times and still didn't receive any of their text...

Depends on what service they are using to send out verification text messages. Likely they are restricting to US only. Contact them and ask if they send text messages to any number outside of the US.

Re: Can I receive the us text while I'm in Canada?

Kristowhy — Sat, 27 Aug 2022 02:09:11 GMT

@NDesai wrote:
@Monanana wrote:
Actually, it was my u.s. bank that sent the verification code to me and I tried many times and still didn't receive any of their text...
Depends on what service they are using to send out verification text messages. Likely they are restricting to US only. Contact them and ask if they send text messages to any number outside of the US.

Bingo. This is the right answer.

I know of a Canadian bank that recently enabled 2FA via SMS and they only support numbers in Canada. So those customers in the US with US numbers face the same dilema.

Re: Can I receive the us text while I'm in Canada?

CountyDownIeUk — Sat, 27 Aug 2022 02:10:42 GMT

Is it a short code that is sending? Not a 10 digit number?

Do you have the option to receive an email and/or a text?

Re: Can I receive the us text while I'm in Canada?

esjliv — Sat, 27 Aug 2022 02:13:36 GMT

@Monanana if your just activated with Public Mobile some short codes can take up to one week to find your account.

So if this is your situation maybe give it more time until you try again.

Re: Can I receive the us text while I'm in Canada?

CGO — Sat, 27 Aug 2022 14:58:30 GMT

You can r/s text in Canada, but turn on US roaming when you travel in there.

Re: Can I receive the us text while I'm in Canada?

xcoolgodx — Wed, 12 Feb 2025 20:19:56 GMT

I had similar problems, I msged public mobile support, they apparently refreshed some sms center/network or something and now I can receive shortcode text, like 2FA text from various US services now.