topic Re: Activation code? How do I get it in Get Support

Activation code? How do I get it

minxynossboss — Sat, 27 Aug 2022 05:13:29 GMT

Re: Activation code? How do I get it

Timer — Fri, 26 Aug 2022 23:45:52 GMT

contact from where you getting your device brand or carrier the frist time you activated with to give the code, for free.

Re: Activation code? How do I get it

hTideGnow — Fri, 26 Aug 2022 23:48:43 GMT

Hi @minxynossboss ,

are you trying to activate via eSIM? we don't use that here

Please use physical sim card. Get one from Telus or Koodo store

Re: Activation code? How do I get it

minxynossboss — Fri, 26 Aug 2022 23:50:08 GMT

I’m using the actual SIM card and when I go

to network it says iPhone not aloud

Re: Activation code? How do I get it

Timer — Fri, 26 Aug 2022 23:59:30 GMT

@minxynossboss

but Public Mobile does not currently support eSIM. but as you say it's SIM card the

contact support team by private message CS_Agent

Re: Activation code? How do I get it

dust2dust — Sat, 27 Aug 2022 00:34:06 GMT

I don't think you need support. You just need to not use the esim option. You don't add plans for this service. Activate the sim through the Public activation method using the link up top and then insert it. You might need to select the actual using of the sim rather than the esim.

Re: Activation code? How do I get it

NDesai — Sat, 27 Aug 2022 01:03:49 GMT

@minxynossboss wrote:
I’m using the actual SIM card and when I go
to network it says iPhone not aloud

Did you activate the Public Mobile SIM card? If yes, simply inserting in and rebooting your iPhone should work. If not, check what phone do you have. If it's older than 2020, see if it's locked to any carrier. If locked, you need to contact that carrier to get it unlocked.

Re: Activation code? How do I get it

computergeek541 — Sat, 27 Aug 2022 05:13:57 GMT

@Timer wrote:
@minxynossboss
but Public Mobile does not currently support eSIM. but as you say it's SIM card the
contact support team by private message CS_Agent

There isn't any reason to contact a Public Mobile CSA. Public Mobile can't help with this.

@minxynossboss

As was previously pointed out, you appear to be in the eSIM activation settings. Public Mobile does not allow use of eSIMs.

Re: Activation code? How do I get it

softech — Sat, 27 Aug 2022 05:15:03 GMT

True, while CS agent likely will tell customer the same answer, I guess we can help a bit to deliver the message. Also, it saves customer time to wait for an answer that we could all helped