topic Re: Credit card update in Get Support

Credit card update

Mok1 — Fri, 26 Aug 2022 18:45:45 GMT

Hi, I just try to update my credit card that was expired and always received message “ something went wrong” several times. Could you pls advise what is the issue. Thank you

Re: Credit card update

JK8 — Fri, 26 Aug 2022 18:47:53 GMT

@Mok1

Clear your browser cache and cookies. Close browser and then open a new window in incognito. Use chrome.

Re: Credit card update

hTideGnow — Fri, 26 Aug 2022 18:49:18 GMT

HI @Mok1 could be just a problem with cache or cookies on the site

Quick way is to use Incognito mode or try on other browsers, such as Firefox or Chrome

Another way is to clear cache and restart the browser before you try accessing My Account again

Re: Credit card update

Outdoorsman — Fri, 26 Aug 2022 18:52:00 GMT

@Mok1 Hi try to clear your cache and cookies or try another browser in ingognito or private mode reboot your computer and log in again see if works if it doesn’t than contact a customer service agent they can update it for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Credit card update

computergeek541 — Fri, 26 Aug 2022 21:26:30 GMT

Re: Credit card update

Mok1 — Sat, 27 Aug 2022 00:02:59 GMT

Will do private message. Thanks outdoorsman

Re: Credit card update

dust2dust — Sat, 27 Aug 2022 00:26:17 GMT

So using a different browser or even device or using incognito didn't work? Are you sure of the postal code for the billing address of the credit card?

This new site is very bad at refreshing and caching data. But you can still change a credit card without needing help from the support people.