topic Re: Reactivate my account in Get Support

Reactivate my account

Omarkhalifa — Fri, 26 Aug 2022 23:25:29 GMT

My account has suspended and I’m trying to make a payment before the 90 days that will end on sep 10th but every time I log in to my account it’s not allowing me to make a payment and an error shows

how can I reactivate my account?

Re: Reactivate my account

Timer — Sat, 27 Aug 2022 03:44:08 GMT

@Omarkhalifa

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

click Reactivate my plan and follow the steps to make manual payment for this time.

Re: Reactivate my account

BKNS27 — Sat, 27 Aug 2022 00:14:22 GMT

@Omarkhalifa

Once you login to your account, just Enable Pre-authorized payments or Add Funds to My Account. If you are still having issues, contact a CS_Agent.

Re: Reactivate my account

darlicious — Sat, 27 Aug 2022 11:02:07 GMT

@Omarkhalifa

This may be the easiest route to reactivate your account.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594