topic Re: USA roaming in Get Support

USA roaming

svendiet — Thu, 25 Aug 2022 20:12:50 GMT

I used USA roaming twice this summer and I was not happy with the service. I regularly ie most of the time had no access to data. My route was I90 across New York state and in New England. Unless it improves k will not buy again. I will have to get a USA SIM card. Why is it so bad??

Re: USA roaming

Outdoorsman — Thu, 25 Aug 2022 20:17:28 GMT

@svendiet hi it is mainly because of the 3g shutdown in the US I would suggest a US sim card next time, if you want to try for a refund

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: USA roaming

Timer — Thu, 25 Aug 2022 20:18:53 GMT

@svendiet

Have you tried selecting the network manually to T-Mobile, and rebooting device.

the best in US to purchasing this > Jethro Mobile [30 Days] USA Prepaid Sim Card

Re: USA roaming

svendiet — Thu, 25 Aug 2022 20:38:30 GMT

I tried all the networks that were showing.

Re: USA roaming

svendiet — Thu, 25 Aug 2022 20:39:37 GMT

I had heard this about the 3G. It’s too bad because here my phone is mostly on lte

Re: USA roaming

Timer — Thu, 25 Aug 2022 20:40:34 GMT

@svendiet

when you did purchase it those Add-ons.

Re: USA roaming

will13am — Thu, 25 Aug 2022 20:41:15 GMT

@Outdoorsman wrote:
@svendiet hi it is mainly because of the 3g shutdown in the US I would suggest a US sim card next time, if you want to try for a refund

you need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

That does not explain the poor performance. Data is on LTE. The only function that could be impacted is calling which is now only possible on T-Mobile 2G. I am wondering if there is some kind of problem with provisioning the roaming on the partner networks.

Re: USA roaming

Outdoorsman — Thu, 25 Aug 2022 20:54:07 GMT

@will13am yes you are right about the data it shouldn't effect service I just wonder how it all effects the service agreements they had with their partners AT&T and T-MOBILE

Re: USA roaming

svendiet — Thu, 25 Aug 2022 20:56:43 GMT

I purchased one in early July and another in mid August. In July I actually purchased a data only SIM card that connected to att and just used that most of the time. It was really good for 25$.

Re: USA roaming

svendiet — Thu, 25 Aug 2022 20:58:40 GMT

If their partner is att there should be no problem as the cottage I stay on the coast of Maine att is very good and the data only sim worked great on att. Something else I guess

USA roaming

darlicious — Thu, 25 Aug 2022 21:01:07 GMT

@svendiet

We had a regular complain that his reception in upper New York state, Michigan and Pennsylvania was terrible whereas other states have been reported to be barely affected by the shutdown. Check the linked map in this post for the LTE and 2G network coverage in your area in the US.

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: USA roaming

will13am — Thu, 25 Aug 2022 21:02:44 GMT

@Outdoorsman wrote:
@will13am yes you are right about the data it shouldn't effect service I just wonder how it all effects the service agreements they had with their partners AT&T and T-MOBILE

I don't see how shutting down the 3G network should have any effect on service agreements as far as data is concerned. There might be a technical problem in the background somewhere. If you look through the community posts, the complaints about roaming performance was very recent. The complaints were actually calling focused. Personally I had issues with connecting to AT&T.

Re: USA roaming

Timer — Thu, 25 Aug 2022 21:03:09 GMT

@svendiet

my be a chance to get some credit back for those Add-ons has a issue not working and then can be check in your account if it's not used then will getting credit to be apply to your account to use for next cycle payment.

contact support team by CS_Agent

Re: USA roaming

darlicious — Thu, 25 Aug 2022 21:10:36 GMT

I would have to say the majority of recent complaints have been with connecting to AT&T.

Edit:

T-Mobile's 4G LTE coverage on the eastern seaboard is much more comprehensive than AT&t's.

@svendiet

Do you have AT&T manually selected or are you relying on the automatic selection setting in your phone?

Re: USA roaming

svendiet — Thu, 25 Aug 2022 21:12:00 GMT

I tried both.

Re: USA roaming

darlicious — Thu, 25 Aug 2022 21:18:47 GMT

@svendiet

Your mobile network setting was 4G/3G/2G (autoconnect)?

Re: USA roaming

Timer — Thu, 25 Aug 2022 21:19:25 GMT

Hi @darlicious

i don't know if there everyday reporting complain about U.S Roaming Add-ons, so why PM not bring VoLTE, or shutdown until bring VoLTE..

Re: USA roaming

Outdoorsman — Thu, 25 Aug 2022 21:30:43 GMT

@will13am well maybe I can explain like this,the last 10 years before I retired I worked for shared services Canada they did most of the IT for the government and when a service aggrement was in the last year of it's contract with a company,if a piece of equipment was on it's last leg it wasn't replaced very quickly which resulted in poor performance to whatever that piece was used for it happened enough that It was expected and that is what I think is happening here poor maintence ,now I worked for them as an electrician and I don't pretend to be an IT specialist but I did help solve my fair share of issues,anywho it's just my opinion

Re: USA roaming

darlicious — Thu, 25 Aug 2022 21:34:55 GMT

@Timer

Other than fizz and ICE mobile pm is the only prepaid provider offering US Roaming and fizz offers their US Roaming without any voice services. They also have an obligation to offer service to customers with the $60 Canada/US Roaming plan. While it is problematic for the price it's still very reasonable given your only other option is a minimum of $110/month or $12/day on top of your monthly plan amount. Only videotron caps roaming at $100/month.

Recent reception issues aside....?

Re: USA roaming

Timer — Thu, 25 Aug 2022 21:41:36 GMT

Hi @darlicious

it's too expensive,, other option get from amazon for USA Prepaid Sim Card very cheap price,