topic Re: Bit.ly's to open ticket directly in Get Support

Bit.ly's to open ticket directly

Luddite — Wed, 07 Sep 2022 19:14:30 GMT

As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.

Ralph

SIMon returned these links I think may help shorten customers' "journeys" 🤣 to open a ticket. No idea how stable these links will be. Activation and Porting had the same subset????

Activation: https://bit.ly/3Km9bXv

Payment issue
Porting issue
Koodo porting issue

Service not working: https://bit.ly/3Tn67hC

Sim Card Error
No Signal
Text/ Picture Messaging
Talk/Data
Add-ons
Voicemail

Payment/Transaction/Promo : https://bit.ly/3RfwvII

I was charged the incorrect amount
I have a promo error
I have a payment issue
Enough funds but plan didn't renew

Rewards: https://bit.ly/3PSqRLp

Old Public Rewards (I joined Public Mobile before January 25, 2022)
Public Points (I joined Public Mobile after January 25, 2022 or have opted-in)
I am not sure

Password and Username Reset: https://bit.ly/3QVWGEu

Self-Serve password reset
Change my Self-Serve email
Reset 4 digit pin

Transfer number: https://bit.ly/3wAFGLT

I have a payment issue
I have a porting problem
I want to transfer an existing Koodo Prepaid or PC Mobile number

SIM/Hardware Issues: https://bit.ly/3PTQNpK

SIM did not arrive
Unlock SIM card
Problem with phone
Unlock phone
SIM card change

Other: https://bit.ly/3KqSREB

My Public Mobile Security
Early Renewal Request
An experience I had with Public Mobile staff
Something else

Re: Bit.ly's to open ticket directly

Timer — Tue, 30 Aug 2022 03:52:03 GMT

@Luddite

can't be to use multiple time. for one customer, showing error 404.

Re: Bit.ly's to open ticket directly

hTideGnow — Fri, 26 Aug 2022 21:43:04 GMT

Thanks @Luddite but I think those are one time use links only

Re: Bit.ly's to open ticket directly

Outdoorsman — Fri, 26 Aug 2022 21:50:18 GMT

@Luddite Thanks very much I will certainly try them

🤓

Re: Bit.ly's to open ticket directly

dabr — Sat, 27 Aug 2022 02:37:36 GMT

@hTideGnow The links work fine on the desktop but on a mobile phone I get an error too.

Re: Bit.ly's to open ticket directly

darlicious — Sat, 27 Aug 2022 11:09:36 GMT

Worked for me on mobile!

Re: Bit.ly's to open ticket directly

softech — Sat, 27 Aug 2022 12:58:34 GMT

@Timer @hTideGnow

these links are not one time use

@Luddite great find. These would be useful

Re: Bit.ly's to open ticket directly

Timer — Sat, 27 Aug 2022 19:10:34 GMT

@softech

i did now to send ticket about something other issue i getting a error... the ticket system for one time by one customer. check it out.

Re: Bit.ly's to open ticket directly

softech — Sat, 27 Aug 2022 19:13:48 GMT

@Timer I just tried to open same ticker more than 2 times without problem. You might got a login issue at the prompt asking for My Account validation, that is a problem withe the system, not due to one time use. Change to validate by pin and it will work

For those one time use issue, you click on the link and it will give you error immediately without letting you to go through all the steps till My Acxount /PIN validation

Re: Bit.ly's to open ticket directly

Timer — Tue, 30 Aug 2022 03:50:44 GMT

@softech

can't be to use multiple time.

Re: Bit.ly's to open ticket directly

esjliv — Tue, 30 Aug 2022 03:03:35 GMT

Can anyone access every link from @Luddite's post? Tried different browser and incognito.

I get the below for about 1/2 of the links provided.

Although the sign into community ticket screen does seem to 'flash' right before, very briefly.

Re: Bit.ly's to open ticket directly

softech — Tue, 30 Aug 2022 03:12:15 GMT

@esjliv look like the 3rd, 5th and the last one returns the 404 error

But i wonder if it is a PM issue, I see it try to load the page briefly and then change to 404 error.

i am pretty sure the last link work on Sunday. i tried it multiple times that day

Re: Bit.ly's to open ticket directly

esjliv — Tue, 30 Aug 2022 03:41:00 GMT

Luddite let the 'cat outta the bag' and now the links are on lock-down.

😂

Re: Bit.ly's to open ticket directly

CountyDownIeUk — Fri, 02 Sep 2022 18:35:54 GMT

Another add if you like.

https://bit.ly/344akfm

Direct login to My Account

Re: Bit.ly's to open ticket directly

esjliv — Fri, 02 Sep 2022 21:25:58 GMT

@CountyDownIeUk wrote:
Another add if you like.

https://bit.ly/344akfm
Direct login to My Account

tried it, and it bring me to the login page. And blinks when I hit the Log In button.

Oh wait, I need to clear cache and cookies!! 🙄

But works in incognito mode, as expected.

Re: Bit.ly's to open ticket directly

esjliv — Wed, 07 Sep 2022 22:06:27 GMT

@Luddite wrote:
As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.
Ralph

Unfortunate. Does that surprise you though @Luddite ?

Here Kitty Kitty 😸