topic Re: sim card in Get Support

sim card

amazing-person7 — Fri, 26 Aug 2022 20:24:19 GMT

i can’t attach a new sim card on to my account it keeps glitching or something

Re: sim card

dust2dust — Fri, 26 Aug 2022 20:26:19 GMT

Use a different browser or device or use incognito mode.

I guess your spouse is amazing-person1? 🙂

Re: sim card

hTideGnow — Fri, 26 Aug 2022 20:30:19 GMT

HI @amazing-person7 you were doing it on your My Account Change Sim card page?

Try again using another browser, or try Incognito mode

Or you can clear cache first, then relaunch browser

Re: sim card

Outdoorsman — Fri, 26 Aug 2022 20:57:48 GMT

@amazing-person7 hi when you say attach sim to account are you trying to activate a new phone? if so you need a separate email for each new sim/phone if your just trying to change your sim then follow advice of @hTideGnow and @dust2dust

Re: sim card

Timer — Fri, 26 Aug 2022 21:21:34 GMT

@amazing-person7

How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

and use browser from computer,and clear cache and cookies and use one page inPrivate mode, or safari on private mode,

and get verification code choose by email for SIM Swap.

is still can't do it then contact support team by private message CS_Agent to change it.