topic Re: HELP!!! in Get Support

HELP!!!

margaretweinder — Fri, 26 Aug 2022 00:50:35 GMT

I NEED HELP ASAP PLEASE MY PHONE CAN'T CALL OUT OR RECIVE ANY CALL I NEED SOMEONE FROM THE PUBLIC MOBILE SUPPORT TO HELP PLEASE CONTACT ME ASAP

Re: HELP!!!

esjliv — Fri, 26 Aug 2022 00:52:26 GMT

Some more details would be helpful @margaretweinder ...like you are a new customer that just activated, or are you a customer that had working services all along, that this just starting happening?

First, does it show ACTIVE in your self serve account?

If Active, try:

restart your phone
toggle into and out of airplane mode
remove the SIM card and try it into another phone to see it if works
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
perform a Reset of the device's Network Settings
Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: HELP!!!

Timer — Fri, 26 Aug 2022 00:57:26 GMT

@margaretweinder

Dial *611 Check your account status.

PM contact support team by CS_Agent

Re: HELP!!!

computergeek541 — Fri, 26 Aug 2022 06:58:22 GMT

Re: HELP!!!

margaretweinder — Fri, 26 Aug 2022 20:20:40 GMT

i did it goes beep beep right the way

Re: HELP!!!

dust2dust — Fri, 26 Aug 2022 20:24:06 GMT

Are you able to login to your account? Are you able text? Internet (not on wifi)? Did you possibly deal with a credit card fraud problem recently?

Re: HELP!!!

margaretweinder — Fri, 26 Aug 2022 20:29:56 GMT

i can't call or text or do anything and i don't remember my account all i know my phone number and my info to support it but i need someone from the public mobile to contact me i try to open a ticket i couldn't either

Re: HELP!!!

dust2dust — Fri, 26 Aug 2022 20:35:56 GMT

Another approach is to dial 1-855-4pu-blic from another phone and enter your phone number and see what it comes up with. And how about the credit card question?

You were given a link earlier to contact the support people

Re: HELP!!!

Timer — Fri, 26 Aug 2022 20:57:51 GMT

@margaretweinder

how long you didn't pay for your service? if over 90 day then your account it's be closed and i hope not.

in my post has a link for contact to support team by private message > CS_Agent