topic Re: I can't call in Get Support

I can't call

sohksh — Tue, 04 Jan 2022 19:42:16 GMT

I can't call, nobody can call me!

when I call, I get this message: the number is not registered on network!

Please let me know what should I do ?

Re: I can't call

sohksh — Fri, 27 May 2016 16:53:45 GMT

Why nobody answers me?

please help me!!

Re: I can't call

Luddite — Fri, 27 May 2016 16:56:36 GMT

Some additional information would be useful:

a) What is the make & model of your phone?

b) What plan and add-ons did you choose?

c) Did you ever have service, or is this a brand new account?

d) When you log into your self serve account does it show "Active" or "Suspended"?

Re: I can't call

Mary_M — Fri, 27 May 2016 16:58:05 GMT

Hello @sohksh

I apologize for this inconvenience, I understand how frustrating it can be.

Can you please send me your phone number by private message? We will take a look at your account and resolve the issue 🙂

Looking forward to it,

Mary!

Re: I can't call

sohksh — Fri, 27 May 2016 17:14:44 GMT

My cell phone is Samsung S4, I had this service from almost 2 years ago, it is not new,

but I was out of Canada for almost 2 months, After comming I can't call with it,

I have paid it and I don't have any Owe!!

Re: I can't call

sohksh — Fri, 27 May 2016 17:16:52 GMT

Thank you Mary!

How can I send a private message to you?

Re: I can't call

Luddite — Fri, 27 May 2016 17:17:16 GMT

Hopefully you were not gone too long without paying. Send Mary your phone number by private message and she will look after you.

Do you know how to send a private message?

Re: I can't call

Luddite — Fri, 27 May 2016 17:18:56 GMT

To send her a message put your mouse over her name. You will see a box that says "Send Message". Click that to send her a message.

Re: I can't call

Mary_M — Fri, 27 May 2016 17:22:01 GMT

I have sent you a private message @sohksh, you can simply reply to it 🙂

Thank you @Luddite !

Re: I can't call

sohksh — Fri, 27 May 2016 17:30:38 GMT

Thank you @Luddite !

Re: I can't call

Luddite — Fri, 27 May 2016 17:33:22 GMT

@sohksh A pleasure.

Good luck getting service back quickly.

Re: I can't call

Mary_M — Fri, 27 May 2016 17:52:40 GMT

Hey @sohksh,

Can you please reboot your device (turn off, remove battery, reinsert, turn back on) and search for the Public Mobile network?

Please respond by private message 🙂

Thank you!

Re: I can't call

sohksh — Fri, 27 May 2016 18:11:00 GMT

Finally it works!!

Thank you @Mary_M !

Thank you @Luddite !

Re: I can't call

Mary_M — Fri, 27 May 2016 18:16:12 GMT

Hey @sohksh

Glad to hear that!

If there is anything more we can do for you, please let us know!

In order for other members to find solutions associated to similar issues, can you please mark your post as resolved?

Cheers!

Re: I can't call

srlawren — Fri, 27 May 2016 18:29:11 GMT

Thanks for resolving this so quickly for @sohksh, @Mary_M!