topic Re: SIM card in Get Support

SIM card

Neecole — Fri, 26 Aug 2022 18:00:51 GMT

I recently had to get a new phone as my old one was water damaged. I bought a used phone and it was supposedly unlocked but I was unable to transfer my SIM card. When I checked on the phone, it says the carrier is Public Mobile but that the SIM is locked. It's a Public Mobile SIM card. Anyone know how to get this working? When I put the SIM card in it says it's not supported. Thanks for any help!

Re: SIM card

dabr — Fri, 26 Aug 2022 18:05:18 GMT

@Neecole Sounds like your "new" used phone is locked. You'll need to contact the person/carrier is was with originally and get the unlock code. If it's a Samsung phone, you might be able to get the unlock code by calling their customer service support line.

Re: SIM card

Neecole — Fri, 26 Aug 2022 18:07:38 GMT

Thanks. It's an Iphone and the carrier is Public Mobile so I thought t would work. Do you know how I can contact Public Mobile to get it unlocked?

Re: SIM card

dabr — Fri, 26 Aug 2022 18:20:17 GMT

@Neecole Sorry, I meant to say the carrier your used phone was purchased from. Are you able to call the person who sold you the phone and get them to get the unlock code for you?

edit: @Neecole you may also want to check that it's not been blacklisted by entering the IMEI # at DeviceCheck.ca

Re: SIM card

Neecole — Fri, 26 Aug 2022 18:21:08 GMT

I did, but they thought it was unlocked. When I said it wasn't, they said that they bought it through Rogers (even though the carrier on the phone say PM). So i am not sure who to go through to unlock.

Re: SIM card

hTideGnow — Fri, 26 Aug 2022 18:27:43 GMT

Hi @Neecole The seller needs to contact Rogers to have it unlocked. Only the original provider can assist, not something PM can help. I hope to seller is an honest person and will go through that for you. Explain to him that even it was unlocked before, some weird situation, it can go back to lock again, it happens

And, what kind of phone is that? iPhone or Android?

Re: SIM card

Neecole — Fri, 26 Aug 2022 18:36:12 GMT

Thanks everyone. It's an Iphone. I will contact the seller again to see if they can unlock again. Now I know why I got such a good deal!! 🙂 Ha!

Re: SIM card

hTideGnow — Fri, 26 Aug 2022 18:50:24 GMT

HI @Neecole Yes, iPhone is even hard, usually only carrier can unlock it

Unlike Android, there are more ways to unlock an Android phone

🙂

Re: SIM card

Timer — Fri, 26 Aug 2022 21:44:16 GMT

@Neecole

a Q, do you can tried your SIM in other device is it working? i don't think so it's will be working right.

if was water damaged.and also the SIM card damaged to.... you need to buy it new SIM card.

Go to Find TELUS Stores Near you or Koodo Stores or SIM Card from Amazon to buy it SIM card.
How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
and use browser from computer,and clear cache and cookies and use one page inPrivate mode,
and get verification code choose by email for SIM Swap.