topic Plan change in Get Support

Plan change

13827004 — Fri, 26 Aug 2022 17:21:09 GMT

Changed my plan to 4G with more data. My cell phone still showing the old plan.

Re: Plan change

softech — Fri, 26 Aug 2022 17:33:27 GMT

With this new site, you likely still reading off the cached version, so the Plan details you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server

As to the actual speed on your data on the phone, please note it will take around 48 hours for the new speed to kick in

Re: Plan change

Meow — Fri, 26 Aug 2022 17:24:09 GMT

Plan change is immediate.

Data will be upgraded within 48 hours.

Re: Plan change

Timer — Fri, 26 Aug 2022 23:11:42 GMT

@13827004

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode, To Login Page recheck it.

it is just a glitch in the system there is a new design it is affecting some customer for change plan they charge new plan cost and not showing right away, it could take up to 2 day until you experience full 4G speed,
and for plan has change but the system will be changed soon.
could you do turn off device and turn on.